Deputy Chief of Staff

Center for NYC Neighborhoods•New York, NY

2d•Hybrid

About The Position

The Center for NYC Neighborhoods seeks a Deputy Chief of Staff to join its Executive Office and serve as a key partner to the Chief of Staff. The role works across the Executive and Leadership Teams and program areas to advance implementation aligned with the Center’s strategic plan. The Deputy Chief of Staff leads cross-functional initiatives, strengthens coordination and effectiveness across programs, and supports execution of organizational priorities focused on meaningful results for homeowners. This is a full-time, exempt position. The Center follows a hybrid office model and requires staff to work on-site at least two days per week. Candidates must be able to meet this requirement. The salary band is $80,769–$115,000.

Requirements

Bachelor’s degree.
3–5 years of work experience in high-growth, demanding, fast-paced environments.
Experience in strategic planning and leading implementation of plans and/or strategic initiatives.
Strong project and program management skills, including the ability to manage and prioritize multiple projects simultaneously.
Experience managing up and facilitating cross-functional collaboration at leadership and executive levels.
Interest in the Center’s mission and nonprofit management.
Strong written and oral communication skills.
Acute attention to detail.
Ability to operate strategically and at a high level while also managing granular details.
Demonstrates ownership and willingness to collaborate across the organization.
Values hard work and is willing to take on initiatives of varying size; maintains a roll-up-your-sleeves attitude.
Focuses on continuous improvement and identifies where changes can have the greatest impact.
Focuses on outcomes and manages time strategically to ensure priorities are met.
Responds enthusiastically and positively to ambiguity.
Ability to work on-site at least two days per week.

Nice To Haves

Program evaluation and data management experience.
Experience working in or with Human Resources.

Responsibilities

Partner with the Chief of Staff to strengthen alignment between the Executive and Leadership Teams and advance program implementation aligned with the strategic plan.
Support the Director of Impact and Evaluation in updating and tracking program outcome and impact data, establishing consistent processes and communication across teams, and coordinating impact reporting for the Board and funders.
Identify, develop, and carry out opportunities to optimize and streamline organizational strategy and processes.
Partner with the Homeowner Hub to create opportunities for staff to engage with homeowners and communities, and ensure insights from those experiences inform organizational priorities and decisions.
Partner with the Chief of Staff to develop and implement organization-wide opportunities for staff to deepen program understanding, share lessons learned, and inform future program planning and implementation.
Oversee planning, coordination, and execution of staff meetings, lunch and learns, internal briefings, working groups, new-hire introductions, and other cross-team learning and collaboration initiatives.
Lead mobilization of new programs by developing launch plans, convening cross-functional teams, and driving execution through launch and transition to program leads.
Work with People and Culture to develop and implement professional development and training opportunities that support organizational learning and collaboration.
Partner with the Chief of Staff on strategic Board engagement, translating Board priorities and decisions into organizational actions, ensuring accountability and follow-through, and working with leadership teams to advance priorities.
Manage the Racial Equity Working Groups, including setting goals and strategy and leading implementation and project management.
Lead project management of the Program Analysis Working Group as directed by the Director of Impact and Evaluation, ensuring goals are met and issues are resolved or escalated.
Partner with the Chief of Staff to advance the CEO’s priorities by leading strategic projects and initiatives requiring cross-functional coordination and follow-through.
Facilitate cross-functional collaboration at the Leadership Team level, with a focus on interdisciplinary work among programs.
Coordinate and facilitate Leadership Team meetings focused on impact for homeowners, including identifying and following through on action items, working with co-chairs to set agendas, and managing the team’s project management software.
Own the staff engagement strategy in collaboration with the Operations and People and Culture teams, and implement it as required.
Own and carry out the new-hire onboarding strategy in collaboration with People and Culture, including arranging new-hire check-ins, escalating feedback to HR and hiring managers, facilitating ongoing conversations, and leading skip-level and cross-departmental check-ins to identify issues and opportunities.