Deputy Chief Information Officer
About The Position
The Deputy Chief Information Officer (Deputy CIO) serves as a senior operational leader within the Office of Innovative Technology Solutions, responsible for delivering high-quality, student-centered technology services across the university. Reporting to the Chief Information Officer, this role leads the ongoing advancement of core service areas including academic technology, client services and endpoint management, and the IT service desk. Building on a strong operational foundation, the Deputy CIO ensures these services continue to evolve to meet the expectations of a modern, student-focused institution. The role emphasizes service experience, reliability, and consistency while identifying opportunities to enhance how technology supports teaching, learning, and the broader campus experience. The Deputy CIO works closely with academic and administrative partners to understand needs, align services, and ensure effective delivery. This includes regular engagement with deans, department leaders, and key stakeholders to advance faculty enablement, support student success, and improve the digital experience across the institution. The role also leverages vendors and strategic partners to extend capabilities and deliver scalable, sustainable solutions. In collaboration with the CIO and IT leadership team, the Deputy CIO contributes to the execution of the IT strategic plan and ensures that services, resources, and priorities remain aligned with institutional goals. The Deputy CIO represents the office in leadership settings as needed and helps maintain a consistent, trusted presence across the university. The Information Technology Services office is located at the Stephenville Campus. Work hours are Monday to Friday; 8 AM-5 PM or as work requirements indicate. Serves as Campus Security Authority (CSA). This position is open for consideration for remote and office work options after the successful completion of the training period.
Requirements
- Bachelor’s degree in an applicable field or equivalent combination of education and experience
- 10 years of related experience.
- Knowledge of complex and mixed technology environments.
- Knowledge in IT management, leadership, and IT solution delivery.
- Knowledge of database solutions, cloud IT services, web applications, internet technologies, business intelligence, and marketing.
- Strong organizational, leadership, interpersonal, and communication skills
- Skills in strategic thinking, research, and planning to include: creativity/innovation, risk management, strategic disaster recovery & business continuity, integrating solutions, leveraging, strategic resources, and strategic partnering.
- Strategic industry-related skills to include, knowledge of current and emerging IT industry issues and trends.
- Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system
Responsibilities
- Lead and continuously improve service delivery across academic technology, client services/endpoint management, and the IT service desk
- Advance a student-centered, experience-driven approach to IT services, with particular emphasis on modernizing and differentiating the service desk
- Partner with academic leadership to support faculty enablement, teaching and learning environments, and the overall digital experience for students
- Ensure reliable, consistent, and scalable delivery of technology services, with a focus on service quality, responsiveness, and operational excellence
- Align service priorities and initiatives with the IT strategic plan and institutional objectives
- Lead, develop, and support teams responsible for service delivery, fostering accountability, growth, and a strong customer-focused culture
- Manage relationships with vendors and strategic partners to deliver effective and cost-efficient solutions
- Oversee planning and execution of initiatives within assigned areas, ensuring alignment with timelines, resources, and expected outcomes
- Represent the IT organization in meetings and engagements with campus stakeholders as appropriate
Benefits
- Comprehensive benefits package for full-time and qualifying part-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
