Deputy Chief Information Officer - Customer Delivery

City of Austin•Austin, TX

11h•Onsite

About The Position

Under general direction from the Chief Information Officer, this position identifies the City’s long-term goals and aligns them with efficient and cost-effective business technology solutions and identifies the approach for achieving those goals and appropriate alignment. This position provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists in the planning, development, and implementation of City-wide IT strategies. Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Austin Technology Services (ATS) business technology unit. Oversees the preparation of the departmental business plan and budget. Directs programs to monitor, evaluate, and improve customer service delivery. Leads the planning, development, and implementation of City-wide IT policies. Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service. Represents the Chief Information Officer at meetings as requested. Translates strategic direction into tactical projects and programs to produce the desired outcome.

Requirements

Knowledge of Federal, State, and Local laws, ordinances, and policies.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of budgeting methods and systems.
Knowledge of various hardware and software applications.
Skill in oral and written communications.
Skill in conflict resolution and problem solving.
Skill in collecting, analyzing, and interpreting applicable research data.
Ability to effectively plan for and use of technical and staff resources.
Ability to prioritize and meet deadlines, and objectives.
Ability to multi-task.
Ability to evaluate operational performance and implement changes.
Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.

Nice To Haves

Experience developing and implementing enterprise strategies and leading enterprise application teams.
Experience managing large-scale enterprise operations with a focus on technical hygiene, resiliency, and operational excellence.
Experience implementing Citywide or enterprise technology strategies that align operational initiatives with organizational goals.
Experience improving IT service delivery through operational modernization, process improvement, and application rationalization efforts.
Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives.
The ideal candidate is a strategic and operationally focused technology leader with experience balancing enterprise platforms and enterprise applications, modernization efforts, and customer service delivery.
They bring experience leading complex technology environments, ideally in the public sector, while valuing innovation and private-sector best practices.
This individual possesses strong expertise in technology operations, enterprise application strategy, governance, and technology resiliency, to streamline technology services while maintaining reliable, efficient operations.
They are also a collaborative, people-focused leader committed to mentoring staff, developing future leaders, and partnering across the organization to advance resilient and forward-thinking technology solutions.
Strategic Technology and Operational Leadership: Demonstrates the ability to translate strategic direction into operational programs and initiatives that improve technology services, infrastructure performance, and organizational effectiveness.
Infrastructure and Cloud Expertise: Possesses strong technical expertise in enterprise infrastructure operations, cloud strategy development, cloud engineering, and technology resiliency to support reliable and scalable services.
Operational Excellence and Service Delivery: Leads continuous improvement efforts that streamline processes, improve efficiency, reduce turnaround times, and enhance customer service delivery across the organization.
Governance and Cross-Functional Collaboration: Builds strong partnerships across departments to support enterprise governance, operational alignment, and technology initiatives that advance Citywide objectives.
Leadership Development and Mentorship: Develops high-performing teams through coaching, mentorship, succession planning, and the cultivation of future technology leaders within Austin Technology Services.
Change Management and Innovation: Guides organizations through modernization and transformation efforts by evaluating emerging technologies, implementing sustainable improvements, and aligning technology solutions with business needs.