Deputy Administrator

State of Nevada•Carson City, NV

About The Position

The Division of Social Services seeks an innovative, strategic information technology leader to oversee and advance its technology operations, information services, application development, project management, and information security functions. The position provides enterprise-level leadership in support of the Division’s mission through technology modernization, operational excellence, and secure, reliable IT services. The Deputy Administrator collaborates with Division programs, State agencies, and departmental leadership to identify and implement technology solutions, drive modernization initiatives, and lead the IT workforce through organizational and technological transformation. The Deputy Administrator provides executive leadership and strategic direction for the Division’s IT operations, including infrastructure, application development, project management, information security, customer support services, Quality Control audits, and Child Support collection and program operations. The role leads technology modernization initiatives and Quality Control and Child Support programs, identifies opportunities to improve business processes and service delivery, and implements solutions to increase efficiency, reduce manual processes, and enhance operational effectiveness. The position works with Division leadership, State and Federal agencies, and external partners to align technology investments with organizational priorities, ensure information systems are secure and reliable, manage resources and projects, and lead organizational change efforts that support the Division’s mission and improve outcomes for Nevadans. This recruitment may close without further notice depending on the number of applications received; applicants are encouraged to apply as soon as possible.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Information Technology Management, Computer Science, or a closely related field.
At least five years of progressively responsible senior management experience leading information technology functions within a health, human services, public sector, or similarly complex organization.
Demonstrated success planning, implementing, and managing large-scale technology initiatives, including systems modernization, automation, digital transformation, and business process improvement projects.
Experience leading multidisciplinary teams and managing organizational change in a dynamic environment.
Strong written and verbal communication skills, including the ability to engage effectively with executive leadership, stakeholders, and technical staff.
Knowledge of information technology management principles, including infrastructure, application development, cybersecurity, project management, and IT governance.
Knowledge of digital transformation strategies, business process improvement methodologies, and organizational change management.
Knowledge of public sector operations, strategic planning, budgeting, and resource management.
Knowledge of data analytics, performance measurement, and evidence-based decision-making.
Ability to develop and execute a technology vision aligned with organizational goals and priorities.
Ability to leverage technology to improve efficiency, service delivery, and workforce productivity.
Ability to analyze complex business and operational challenges and develop technology-based solutions.
Ability to lead organizational change and foster adoption of new technologies, processes, and service delivery models.
Ability to assess organizational needs and lead teams through modernization initiatives and evolving operating models.

Nice To Haves

Master’s degree in Business Administration, Public Administration, Information Technology Management, or a related field.
Experience with government technology environments, information security, project portfolio management, and enterprise applications.
Knowledge of healthcare, human services, eligibility systems, or other public assistance program operations.
Equivalent combinations of education and experience may be considered.

Responsibilities

Provide executive leadership and strategic direction for the Division’s information technology operations.
Oversee infrastructure, application development, project management, information security, customer support services, Quality Control audits, and Child Support collection and program operations.
Lead technology modernization initiatives and Quality Control and Child Support programs.
Identify opportunities to improve business processes and service delivery, and implement solutions that increase efficiency, reduce manual processes, and enhance operational effectiveness.
Collaborate with Division leadership, State agencies, Federal agencies, and external partners to align technology investments with organizational priorities.
Ensure the security and reliability of information systems.
Manage resources and projects.
Lead organizational change efforts that support the Division’s mission and improve outcomes for Nevadans.
Develop and execute a technology vision aligned with organizational goals and priorities.
Use data and analytics to inform decisions, measure outcomes, and drive continuous improvement.
Build collaborative partnerships with leadership, agencies, vendors, and external stakeholders.
Communicate complex technical concepts to diverse audiences, including executive leadership, policymakers, and legislative bodies.
Foster a culture of innovation, accountability, and continuous improvement.