Dept Mgr – Men’s
Cavender Stores•Midlothian, TX
•Onsite
About The Position
The Department Manager is responsible for assisting with the daily operations and sales of a specific department within the store. This individual ensures a high level of customer service, drives sales within their department, helps train and guide associates, and maintains a clean, organized, and visually appealing department. The Department Manager supports store leadership and may assume broader responsibilities in the absence of the Store Manager or Assistant Store Manager.
Requirements
- Proven ability to sell product and manage a retail department.
- Ability to manage store shifts effectively
- Proven ability to drive results, develop talent, excel in customer service and exercise sound decision making and judgement
- Ability to comprehend basic instructions, interpret documents and apply abstract principles to a wide range of complex tasks
- Ability to read and understand the meanings of words and effectively respond
- Ability to analyze information and write reports
- Associate must be able to stay alert and productive during work hours assigned
Responsibilities
- Support the “Cavender’s Culture” and drive our Mission, Vision, and Values
- Supervise and support department associates to ensure excellent customer service, optimizing sales through customer conversion, units per transaction, average dollar sales and average unit retail, and efficient department in-stock, merchandise presentation and general departmental operations
- Maintain knowledge of store and company policies, ensuring departmental compliance
- Monitor department appearance, cleanliness, and organization to reflect Cavender’s brand image
- Assist in hiring, training, and onboarding of new department associates
- Help track department performance and contribute to achieving store goals for sales, payroll, and customer experience
- Monitor and correct timecard exceptions and missed punches for department associates
- Maintain an active role in personal selling and serve as a product expert and trainer in the department
- Coach team members on sales techniques, product knowledge, and company expectations (ADS, UPTs, etc.)
- Open and close department and store as directed and support full-store operations as needed
- Handle and escalate customer issues or personnel matters within the department
- Practice shrinkage control and loss prevention practices, reporting any concerns promptly
- Contribute to a safe and secure store environment and report incidents or hazards
- Assist store leadership with storewide initiatives and other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
