Depot Repair Technician

Becton Dickinson Medical Devices•San Jose, CA

7d•Onsite

About The Position

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Overview: Flow Cytometer Repair Technician role focused on troubleshooting, repairing, installing, and supporting BD flow cytometry instruments, related medical devices and assemblies.

Requirements

High School Diploma or GED

Responsibilities

Diagnoses instrument issues of basic to moderate complexity with limited or no assistance.
Repairs instrument issues of basic to moderate complexity with limited or no assistance.
Collaborates and interacts frequently with Customer Technical Service and the Logistics teams to coordinate the shipment of Loaner instruments, and return of customer repaired instrumentation.
Document customer interactions, repair process steps, parts replacements, and diagnostics results in a complete and accurate manner through the SAP system.
Successfully completes basic training on several versions of the Accuri Flow Cytometry Instruments.
Maintains technical proficiency with product evolution as new depot repaired products are developed and released.
Manages a high degree of customer satisfaction by performing high quality product repairs.
Maintains a professional image at all times through dress, behavior, and all verbal & written communications.
Routinely communicates as appropriate to peers and management.
Prepares and submits all administrative paperwork such as payroll time sheets, service reports, monthly reporting etc. n an accurate and timely manner.
Participates as required in training on regulatory issues affecting area of work.
Brings regulatory compliance questions/issues to the attention of management.
Follows BDB’s Environmental, Health and Safety (EH&S) policies and procedures.
Takes responsibility for safety in the immediate work area.
Participates in EH&S programs.
Notifies supervisor of all observed hazardous conditions or unsafe work practices.
May provide recommendations on maintaining the safety of the work environment.
Performs other related duties and assignments as required.