Deposits Specialist
About The Position
The North Carolina Department of Revenue is recruiting for a Deposits Specialist in our Submissions Processing Division (SPD). The Deposit Specialist is responsible for preparing batches containing payment coupons and checks and ensuring the timely, accurate, and secure deposit of state funds through the Image Cash Letter (ICL) process. This position monitors deposit transmissions and confirmations, reviews Virtual Sort reports, processes and releases the Subs Report, verifies daily reports, and researches and resolves debit and credit encoding errors received from the bank. The role requires accuracy, attention to detail, and adherence to established processing and reporting deadlines to ensure the proper handling of taxpayer payments and deposits. This position also serves as backup support for Returned Checks Specialist functions, including researching, resolving, and collecting returned (bad) checks; investigating payment rejections; assessing penalties; processing billings and collections; reconciling accounts; maintaining records; and working with taxpayers, financial institutions, and agency staff to resolve payment-related issues.
Requirements
- Strong attention to detail and accuracy when preparing deposits, reviewing reports, and performing quality control functions
- Ability to perform 10-key data entry at a minimum of 7,000 keystrokes per hour
- Ability to type at least 40 words per minute with 98% accuracy
- Ability to locate, organize, and sort documents in proper numerical order while maintaining accuracy in a high-volume production environment
- Ability to review, verify, reconcile, and process reports and deposit-related documentation while ensuring compliance with established policies and procedures
- Ability to work independently and as part of a team to support operational needs, maintain workflow continuity, and provide backup coverage for both Return Check and Deposit processing functions
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Responsibilities
- Preparing batches containing payment coupons and checks
- Ensuring the timely, accurate, and secure deposit of state funds through the Image Cash Letter (ICL) process
- Monitoring deposit transmissions and confirmations
- Reviewing Virtual Sort reports
- Processing and releasing the Subs Report
- Verifying daily reports
- Researching and resolving debit and credit encoding errors received from the bank
- Serving as backup support for Returned Checks Specialist functions, including researching, resolving, and collecting returned (bad) checks
- Investigating payment rejections
- Assessing penalties
- Processing billings and collections
- Reconciling accounts
- Maintaining records
- Working with taxpayers, financial institutions, and agency staff to resolve payment-related issues
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave
- Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K
- 457
- 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
