Deposit Services Specialist- Glens Falls

Arrow Bank NA • Glens Falls, NY

1d • Onsite

About The Position

The Deposit Services Specialist is responsible for reviewing, researching and resolving discrepancies in customer data. Responsibilities also include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide operational support to the branches and assist Managers with coordinating work tasks.

Requirements

• High School Diploma or equivalent experience required
• 3 years of experience in banking preferred
• Solid knowledge of banking rules and regulations pertaining to deposit accounts
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook
• Strong problem-solving skills, ability to analyze and solve problems independently
• Ability to prioritize multiple tasks/projects to meet deadlines
• Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 15 lbs.

Nice To Haves

• Works Collaboratively in a team environment to support the accurate and timely servicing of loans
• Excellent Customer Service Skills with ability to resolve customer inquires
• Strong Attention to Detail and Task Prioritizations skills

Responsibilities

• Research, report and provide resolution to exceptions in timely manner according to department policies and procedures.
• Review data for proper authorizations and compliance and take appropriate action.
• Update, modify, and correct data meeting department’s goals and objectives while following policies and procedures.
• Identify and recommend areas needing improvement within processes.
• Provide consistent, outstanding customer service by anticipating and reacting to internal and external customer needs.

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED