Deposit Risk Specialist

First Horizon•Memphis, TN

22d•Onsite

About The Position

Deliver high-quality, accurate, and timely service by conducting daily reviews of financial transactions to identify and prevent potential fraudulent activity on client accounts, including both transaction and check fraud. This position requires the associate to handle extremely complex issues and maintain up-to-date knowledge of financial operations

Requirements

2 – 3 years banking operations experience
High School or equivalent in experience
Ability to work under pressure
Ability to identify and escalate systemic issues and/or process breakdowns
Ability to assist in resolving systemic issues and/or process breakdowns
Ability to meet deadlines
Ability to work independently with minimal supervision
Ability to define and implement workflow
Strong interpersonal skills
Demonstrated knowledge of Microsoft Excel and Access
Strong verbal and written communication skills
Strong critical thinking skills
Strong analytical skills

Nice To Haves

Fraud experience preferred
Thorough knowledge of bank applications/transaction processing preferred (particularly depository applications)
Previous experience with financial fraud analyst software is highly valued but not required.
Hogan core system a plus but not required

Responsibilities

Respond promptly and effectively to inquiries, resolving complex and sensitive issues for our clients.
Review transaction items and supporting documentation to identify and address discrepancies.
Conduct thorough account reviews and research, especially in situations involving complex financial activity.
Collaborate with various business partners across the organization to resolve complex issues. Some situations may involve large client relationships where careful handling is critical to prevent significant financial loss to the bank.
Utilize onboarding financial fraud analyst software to assist in the detection of counterfeit checks.
Work efficiently within time-sensitive daily deadlines to identify potential counterfeit items.
Apply sound judgment to consistently and accurately determine fraudulent activity and demonstrate effective problem-solving skills.
Maintain flexibility and adaptability to meet changing priorities in a dynamic environment.
Exhibit strong organizational skills, attention to detail, and excellent follow-through on all tasks.
Manage multiple priorities simultaneously while thriving in a fast-paced work setting.
Perform all other related duties and take on special projects as assigned by management.