Deposit Quality Control Specialist I

State Employees' Credit Union • Raleigh, NC

5d • Hybrid

About The Position

The Deposit Quality Control Specialist I (DQCSI) is an entry-level position that performs quality control (QC) activities to identify procedural and regulatory deviations/violations in deposits and payments related activities performed in branches, Member Services Support and Deposits and Operations business lines. The DQCSIs will work with QC team members to effectively report identified issues and help track improvement in reported issues of concern. They will participate in the collaboration between the QC team and other Deposits and Operations departments to develop new QC processes and activities, using their compliance knowledge and QC training. DQCSIs will also assist and participate in specialized activities and projects, as needed, and continuously develop their compliance mindset and research skills.

Requirements

• HS Diploma or GED
• 0-2 years of relevant experience
• If not already certified, must obtain ACU compliance certification within 24 months of hire and ensure continuing education requirements are sufficient to maintain certification
• Experience working with MS Office Suite (Excel, Word, Outlook, PowerPoint)
• Attention to detail and accuracy is imperative
• Excellent analytical and research skills
• Proficient written and verbal communication skills
• Excellent organizational and prioritization skills
• Must be able to cooperate and collaborate with co-workers and various levels of leadership and be cordial and professional in all interactions with members and coworkers in both on-site and remote work settings
• Willingness to obtain other education and training, as determined by senior management, including willingness to travel for that purpose
• Must adhere to the work schedule and attendance policy established by management
• Must be able to speak English fluently

Nice To Haves

• 2 years of relevant experience
• CUNA/NAFCU/ACU certified
• Prior experience serving members in SECU branch/MSS network
• Prior experience in a compliance monitoring or audit role, with experience in determining sample sizes, monitoring frequency, etc.

Responsibilities

• Perform ongoing and/or ad-hoc reviews of key deposits and payments related activities to detect and report process errors or deficiencies that would affect SECU’s compliance with applicable regulatory and/or procedural expectations.
• Summarize and assist with creation and distribution of QC reports to key process stakeholders and necessary management.
• Utilize awareness of changes in processes and regulatory landscape to help identify processes requiring deposit monitoring and assist applicable business lines and QC leadership to develop and implement monitoring solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED