Deposit Operations Team Lead

Greenwood Credit Union•Warwick, RI

16h•Onsite

About The Position

The Deposit Operations Team Lead is a working supervisor responsible for the daily leadership of the Deposit Operations Department while performing key operational, compliance, reporting, quality control, and risk management functions. This role supervises and develops staff, oversees deposit and payment operations, serves as the department's subject matter expert, and ensures activities are completed accurately, efficiently, and in compliance with Credit Union policies, regulatory requirements, and industry standards. Key responsibilities include ACH administration and risk management, card services oversight, fraud monitoring, operational reporting, Board and Visa reporting, dormant account and escheat processing, staff training, process improvement, and audit support. This role acts as a key resource for resolving complex issues and maintaining operational integrity across all deposit products. As a working Team Lead, this position actively performs complex operational functions while providing leadership, training, quality control, and oversight for Deposit Operations staff. Responsibilities include: Support deposit products, payment systems, card operations, and member inquiries. Responsible for supervision, training, 1-1 coaching and reviews of direct reports. Review complex transactions, adjustments, reconciliations, and exception items. Maintain operational controls, documentation, audit trails, and security standards. Oversee card production, inventory, settlements, reporting, and quality control. Prepare and submit the Visa Quarterly Operating Certificate. Monitor fraud, ACH risk, card activity, and losses; implement mitigation strategies. Coordinate card services and operational support with vendors and internal departments. Analyze fraud, ACH, card, and risk data for Board, management, and ERM reporting. Track performance metrics and key performance indicators. Manage the annual ACH Audit and ACH Risk Assessment. Ensure compliance with NACHA, Regulation E, OFAC, BSA, UCC, and Credit Union policies. Coordinate audit, examination, and operational review responses and corrective actions. Maintain procedures, workflows, job aids, and operational documentation. Implement process improvements to enhance efficiency, service, controls, and risk management. Participate in system upgrades, testing, and implementation projects. Oversee legal documents, including levies, subpoenas, garnishments, Treasury reclamations, dormant accounts, and escheatment. Deliver exceptional service to members and internal business partners. Maintain knowledge of Credit Union products, services, systems, and procedures. Provide backup support across departmental functions and perform other assigned duties. Demonstrate Greenwood Credit Union's core values and maintain a professional work environment.

Requirements

High school diploma or equivalent; Associate's degree in business, finance, or accounting preferred
Minimum 5 years of experience in financial services and deposit operations
Prior leadership, mentoring, or supervisory experience preferred
AAP Certification (or actively pursuing) strongly preferred
Strong understanding of: ACH operations and NACHA rules
Strong understanding of: Deposit and payment systems
Strong understanding of: Fraud trends and mitigation practices
Strong understanding of: General accounting principles and reconciliations
Strong analytical, problem-solving, and organizational skills
High level of attention to detail with audit and quality control mindset
Excellent communication, coaching, and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and relevant banking systems (e.g., Fiserv DNA)
Commitment to confidentiality, compliance, and member service excellence
Willingness to work required hours and overtime as needed
Consent to background screening requirements

Responsibilities

Support deposit products, payment systems, card operations, and member inquiries.
Responsible for supervision, training, 1-1 coaching and reviews of direct reports.
Review complex transactions, adjustments, reconciliations, and exception items.
Maintain operational controls, documentation, audit trails, and security standards.
Oversee card production, inventory, settlements, reporting, and quality control.
Prepare and submit the Visa Quarterly Operating Certificate.
Monitor fraud, ACH risk, card activity, and losses; implement mitigation strategies.
Coordinate card services and operational support with vendors and internal departments.
Analyze fraud, ACH, card, and risk data for Board, management, and ERM reporting.
Track performance metrics and key performance indicators.
Manage the annual ACH Audit and ACH Risk Assessment.
Ensure compliance with NACHA, Regulation E, OFAC, BSA, UCC, and Credit Union policies.
Coordinate audit, examination, and operational review responses and corrective actions.
Maintain procedures, workflows, job aids, and operational documentation.
Implement process improvements to enhance efficiency, service, controls, and risk management.
Participate in system upgrades, testing, and implementation projects.
Oversee legal documents, including levies, subpoenas, garnishments, Treasury reclamations, dormant accounts, and escheatment.
Deliver exceptional service to members and internal business partners.
Maintain knowledge of Credit Union products, services, systems, and procedures.
Provide backup support across departmental functions and perform other assigned duties.
Demonstrate Greenwood Credit Union's core values and maintain a professional work environment.