Deposit Operations Support Associate

Hancock Whitney • Gulfport, MS

1d

About The Position

The Deposit Operations Support Associate 2 provides broad-based operational support across specialized deposit areas including account maintenance, item and exception processing, CD/IRA servicing, unclaimed property management, document review, and domestic collections. This role ensures regulatory compliance, transaction accuracy, and effective risk mitigation while providing high-quality service to internal stakeholders and contributing to operational efficiency.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 2 years of experience in one or more deposit operations functions (e.g., account maintenance, exception processing, CD/IRA servicing, unclaimed property, adjustments).
• Strong attention to detail and analytical skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Outlook, Word); familiarity with core banking and imaging systems preferred.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Responsibilities

• Deposit Account Maintenance & Documentation Perform customer and account-level updates in core deposit systems, including address changes, ownership updates, signer maintenance, and duplicate record merges.
• Review and validate deposit documentation packages; ensure completeness and compliance with internal policies and regulatory requirements.
• Capture and maintain customer signatures in the Bank’s imaging and signature platforms.
• Respond to maintenance inquiries from internal business units and ensure timely resolution.
• Exception Item Processing & Adjustments Research, resolve, and process non-posted, returned, or rejected items using core systems, item processing tools, and imaging archives.
• Submit and monitor deposit adjustment requests to internal and external partners including the Federal Reserve.
• Complete reconciliation and balancing of exception item files, general ledger accounts, and system outputs.
• CD/IRA Servicing Process CD and IRA transactions such as rollovers, distributions, contributions, and closures.
• Ensure compliance with federal IRA contribution and distribution rules and support year-end tax reporting processes.
• Unclaimed Property & Escheatment Maintain unclaimed property procedures, track dormant accounts, and execute customer outreach efforts.
• Prepare escheatment reports and remittances in accordance with state laws.
• Serve as a liaison during unclaimed property audits and state inquiries.
• Domestic Collections & Mail Banking Process incoming and outgoing domestic collection items, including Bearer Bonds, “ON US” checks, and negotiable instruments not eligible for standard processing.
• Manage mail-based transactions, including customer-requested account closures and “bank by mail” deposits.
• Compliance & Reporting Maintain documentation and records in accordance with audit, compliance, and SOX404 standards.
• Stay informed of regulatory requirements such as Reg CC, Check 21, CIP, BSA, and IRS rules for IRAs.
• Track and report operational volume metrics across core functions.
• Other Participate in department projects, system conversions, and procedural updates.
• Cross-train with other Deposit Operations team members.
• Identify and recommend process improvements to enhance service delivery and reduce risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED