Deposit Operations Specialist II - EIP

First United Bank•Durant, OK

72d•Onsite

About The Position

This position is responsible for timely, accurate, and compliant processing of all assigned tasks daily within Exception Item Processing (EIP). Employees are expected to take initiative to provide assistance to the team and to ensure customer service is a priority while completing the required functions. First United Bank is a family-friendly organization with strong ties to the communities we serve. We practice honesty, integrity, and exceptional customer service as we strive to be the best place, to bank, work and invest. We are committed to providing excellent career opportunities and a wide array of benefits for our staff. And, in recognition of First United's commitment to being a premier employer, we've been honored by OKCBiz Magazine as a "Best Places to Work" organization. As one of only 30 organizations and companies to receive this prestigious designation, we're very proud of our accomplishment! The key to First United's success is, and always will be, our exceptional people. Our employees share a desire to provide the best possible service to our customers and they work creatively, set high standards for themselves, and stick to them.

Requirements

High school diploma or equivalent required.
2+ years of banking experience is required.
Meticulous attention to detail.
Exceptional customer service skills by all means of communication including written, verbal, and nonverbal with the ability to work well with a wide range of people.
Excellent computer skills with proficient knowledge of Microsoft Word, Excel, and Outlook.
Demonstrates critical thinking and problem-solving skills.
Ability to work in a fast-paced environment and work well under pressure.
Dependable and adheres to timelines and schedules.
Takes initiative in development and completion of projects.
Basic knowledge of banking laws and regulations.
Ability to work independently and in a team environment.

Nice To Haves

Customer service experience with a focus on phone-based interactions is preferred.

Responsibilities

Review and process adjustments and check dispute requests received from multiple channels.
Process Unposted Items related to DDA accounts.
Review the Stop Suspect List and work items appropriately.
Process and balance Incoming Fed Returns (chargebacks).
Process NSF items and balance Outgoing Fed Returns.
Review and decision Verafin High Risk Check Review Alerts.
Work ARP exceptions and balance Official Check Accounts.
Place Foreign Currency Orders and assist with Foreign Currency Exchanges, as received.
Monitor the Fed Recon and other various GLs for outstanding items and balancing issues.
Responsible for learning all job duties and tasks in EIP.
Provides exceptional customer service through email, Salesforce cases, phone support, or other avenues of communication to internal bank personnel, and on occasion external customers.
Responsible for serving as a Subject Matter Expert for EIP task and duties.
Responsible for completing two hours of dedicated learning per month.
Maintains a thorough knowledge of First United Bank’s policies and procedures, as well as banking laws and regulations in relation to Check and ACH processing and returns.
Serve as backup to Legal Processing, related to Garnishments, Levies, Freezes, and Subpoenas.
Perform other duties as assigned by Supervisor or Manager.
Assist with training employees, as needed.
Identify system gaps and suggest process improvements.
Complete all required compliance exams on an annual basis.
Adherence to all First United Policies and Procedures.
Dresses professionally.