Deposit Operations Specialist I PT

Alpine Bank•Rifle, CO

3d•Onsite

About The Position

The Operations Specialist I performs a variety of deposit operations duties including monitoring, reconciliations, item processing and maintaining accounts and customer information files (CIFs). This is a temporary, part time, non-benefitted, position. Regular and Reliable on-site attendance is required as an essential function of this position. The role involves monitoring new account setups and changes, overseeing customer address changes, recognizing and logging errors, monitoring W-8 statuses, reviewing and updating new account and new product documents, tracking exceptions to CIP requirements, processing returned mail, scanning and indexing documentation, performing daily deposit operations activities, reconciling internal accounts, balancing cash for locations, handling phone calls, processing incoming and outgoing mail and transactions through item processing, processing exception items, monitoring reports for compliance, performing foreign item processing, completing research requests and verifications of deposit, and processing requests for demand deposit account (DDA) and customer information file (CIF) maintenance. Additional duties include completing internal teller training, new accounts training, and the Principles of Banking class.

Requirements

Ability to identify and resolve problems in a timely manner.
Strong verbal and written communication skills and ability to respond promptly to customer needs.
Familiarity with state and federal banking regulations and Alpine Banks policies and procedures.
Strong analytical skills.
Proficiency in basic computer applications such as Microsoft Word, Excel, and Adobe required.
Strong detail orientation and multi-tasking skills.
Evaluates and prioritizes workflow in a timely and efficient manner.
Ability to be responsible for the consequences of one’s own actions and decisions.
Communicates and collaborates with team members to ensure superior results and team success.
Capability to maintain confidentiality.
Ability to deal with frequent change, delays, or unexpected events.
Ability to navigate the cold storage system.
High School Diploma or General Education Diploma (GED) equivalency.
One (1) year related experience in as an Operations Specialist or training in Alpine Bank or other banking environment.

Responsibilities

Monitors new account set ups and changes to ensure proper documents and Customer Identification Program (CIP) information are received and imaged.
Oversees customer address changes and add or remove the bad address flag.
Recognizes and logs errors and missing documentation in opening and maintaining accounts.
Monitors W-8 statuses, requests updates when needed and update statuses in the system.
Reviews and updates new account and new product documents for completeness and accuracy.
Tracks exceptions to CIP requirements.
Processes returned mail and updates system accordingly.
Scans and indexes documentation for easy access.
Performs daily activities related to deposit operations and support deposit operations staff with daily processing and related project assignments.
Reconciles internal accounts and balances cash for locations.
Performs clerical and administrative functions such as handling phone calls in a professional manner and processing incoming and outgoing mail.
Processes incoming and outgoing transactions through item processing.
Processes exception items including chargebacks, non-sufficient funds (NSFs) and returns.
Monitors reports to ensure compliance with processes and procedures.
Performs foreign item processing.
Completes research requests and verifications of deposit (VODs).
Processes requests to perform demand deposit account (DDA) and CIF maintenance.
Completes internal teller training.
Completes internal new accounts training.
Completes Principles of Banking class.
Performs other duties as assigned.