DEPOSIT OPERATIONS REPRESENTATIVE II

Hawthorn Bank•Overland Park, KS

23h

About The Position

This position is responsible for performing any or all of the following: quality control review of account holds and stop payments; process returned deposit items; IntraFi and Missouri State Treasurer CD processing; process non-post and stop payment transactions; process charge-off and recovery transactions; internal deposit and general ledger balancing; process customer letters and notices; answer telephone and assist customers with questions about insufficient accounts, overdraft protection and charge off, or account holds; provide phone support to Universal Bankers; monitor and respond to department mailbox; and scanned document review. Work is performed under close supervision of the supervisor and in the framework of standard operating policies and procedures, however, some independent judgment and discretion is required in performing assigned tasks. Deviations from normal procedures and/or questions are referred to the supervisor.

Requirements

Possess a two-year associate’s degree from an accredited university or institution in business, accounting, finance, or other closely related field. Professional work experience may be substituted on a year-for-year basis for the minimum education requirement.
Possess a minimum of at least three years of professional work experience in the area of deposit operations. Formal education or training may be substituted for the required work experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, microfilm reader/printer, microfilmer, microfiche reader/printer, calculator, etc.). Must have basic PC knowledge including word processing and spreadsheet software programs.
Valid driver’s license.

Responsibilities

Make decisions about a variety of daily transactions and exercise discretionary authority; resolve problems and provide troubleshooting; professionally and diplomatically deal with coworkers.
Review and process returned deposit items.
Review Bounce Protection reports daily
Review non-posted items and determine how items should be processed.
Perform quality control review on all new and updated checking accounts, savings accounts, certificates of deposit, individual retirement accounts, safe deposit boxes, health savings accounts, commercial account analysis, automatic fund transfers, and sweeps.
Perform quality control review on holds and stop payments.
Monitor stop suspect report to determine whether any items are stop payment matches and perform necessary transactions to return item.
Process charge-off and recovery transactions
Administer the IntraFi Program
Administer State Treasurer Program
Process CD interest checks and IRA distribution checks.
Ensure compliance with bank procedures, state and federal regulations including staying abreast of changes in regulations; make recommendations for process efficiencies.
Provide guidance and assistance to other bank staff regarding such topics as the core system, deposit procedures, and account set-up.
Reconcile and balance internal deposits and general ledger accounts and keep accurate records of same.
Assist with special projects as assigned by the supervisor. Communicate with supervisors regarding the status of pending activities and projects.
Conduct account research upon request; assist in notice and letter preparation.
Serve as primary back-up to other Deposit Operations Representative positions.
Comply with all banking regulations, policies and procedures.