Retail/Deposit Operations Representative II (onsite)

Newtown Savings Bank • Newtown, CT

2d • Hybrid

About The Position

Come join our team! Newtown Savings Bank is seeking a team player, with excellent customer service skills, and 2-4 years of banking for the role of Retail/Deposit Operations Representative II. The role performs a variety of monitoring, clerical, research, and administrative duties that support department functions and activities. Responsible for completing all tasks in a timely manner in addition to assisting in preparation of department’s statistical information for management reporting. This position is responsible for meeting critical daily deadlines related to Bank reconciliation and ensuring that regulatory guidelines are met for all areas of responsibility.

This is an onsite opportunity at our Corporate office in Newtown, CT. Our role has a remote option of one day per week.

Requirements

• Associate’s degree or equivalent with minimum 2-4 years banking experience.
• Ability to work well in team environment.
• Excellent customer service skills.
• Goal and deadline oriented.
• Attention to detail and analytical approach to problem solving.
• Good written and oral communication skills.
• Good computer skills, Internet knowledge and experience using MS Office products; i.e. Excel, Word and Outlook a must.

Responsibilities

• Legal Services - Performs deposit account research requests and fulfills all Legal Service requests according to specified deadlines. Provides applicable BSA/AML data to Fraud/BSA unit and completes all service request fulfillment in a timely accurate manner.
• Maintenance and Monitoring - Monitors a variety of key control reports to ensure accurate and compliant system data; performs corrections and account maintenance as needed. Duties also include system verifications associated with parameter changes and/or system release updates.
• Operations Support - Provides back office operations support and timely/accurate incident request fulfillment to Retail Banking network and other bank line areas. Cross trains and is efficient in all areas of Retail/Deposit Operations, especially those duties assigned as secondary responsibilities.
• Procedures/Daily Task Lists - Assists in maintaining departmental documentation and keeps daily task list up to date.
• Processing – Processes various items including but not limited to, EIP/Overdraft Privilege processing and reporting, statements, rebates, and associated notices according to Bank policies and procedures. Processes daily return item cash letter/charge-backs (including extended hold notices)/adjustments (Fedline)as well as CDARS/ICS order processing and statement distribution, year-end processing and tax forms.
• Reconciliations - Reconciles assigned General Ledger accounts and performs various settlement accounts functions as assigned.
• Reporting - Prepares accurate and timely statistical reports and various billing reports as assigned.
• Retirement Plans – Reviews retirement/Health Savings Account plan/account documentation to insure accuracy, completeness and compliance with IRS reporting requirements. Initiates and monitors retirement plan related activities, periodic statements, IRS plan reporting (e.g. 5498/1099Rs), required distribution solicitation and maintenance, transfers, contributions and withholding. Handles complex external customer calls that exceed Retail Banking employee knowledge.
• Statement Processing - Responsible for timely statement cycle verification and reporting as well as statement maintenance (including eStatement/Combined Statements) and management reporting.
• Time Deposits - Reviews Time, DDA, and Savings Deposit new account reports; transaction activity and maintenance reports for accuracy and monitors document exceptions, performs corrections and account maintenance as needed.

Benefits

• Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short and long term disability programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree