Deposit Operations/Relationship Specialist

FIVE POINTS BANK•Grand Island, NE

2d•Onsite

About The Position

Provide support to internal and external customers by being an expert in banking services. Assist bankers with product maintenance and wire services. Address customer complaints and resolve problems. Handle initial intake of reports of fraud. Work in a fast paced, rotational environment with team members to complete daily operational duties, and meet the goals set by the department and financial institution.

Requirements

Banking Experience required.
Excellent Customer Service skills
10 key pad – operating 10 key on adding machine, computer keyboard, calculator
Mathematics – using mathematics to solve problems
Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
Time Management – managing one’s own time and the time of others within the group.
Teamwork –Our project lists often require that people work together to accomplish a common goal.
Experience using Excel and Word software
High School Diploma or GED/High School Equivalence Certificate and 6 months of banking and/or financial-based customer service experience.

Responsibilities

Serve as primary customer contact and problem resolution, including the following: Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone, in person, email or chat sessions.
Access computerized financial information to answer general questions as well as those related to specific accounts
Provide customer support for online banking, including password resets and troubleshooting
Perform Requested account maintenance, including: Order debit and ATM cards, raise limits, etc. upon customer request
Complete stop payment requests
Complete address changes and other profile maintenance
Assist customers with funds transfers, including: Process incoming and outgoing wires
Assist with and troubleshoot internal transfers and Zelle transactions
Support bankers with international checks and foreign currency
Provide internal transaction support, such as Balance several different accounts daily
Process returned checks
Research and correct non-posted items
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
Comply with and have knowledge of federal, state and company policies, procedures, and regulations