Deposit Operations Quality Control and Oversight Program Manager

FourLeaf Federal Credit Union•Town of Oyster Bay, NY

3d•$74,721 - $89,666•Remote

About The Position

The Deposit Operations Quality Control & Oversight Program Manager serves as a senior subject matter expert and control owner for deposit operations reconciliations, exception governance, and quality assurance. This role leads end-to-end oversight of high-risk reconciliation and proof processes, ensuring timely GL integrity, accurate transaction posting, and audit-ready documentation in alignment with regulatory requirements and internal control standards. The position provides escalation leadership, influences cross-functional stakeholders, and drives root-cause remediation and continuous improvement initiatives that strengthen the control environment and reduce operational risk. This opportunity is open to flexible work options including a remote set up.

Requirements

Associate’s or Bachelor’s Degree required. Field of study in accounting, finance, or a related field preferred.
7+ years of experience in banking operations, deposit operations, or account reconciliation.
Strong understanding of reconciliation processes, general ledger balancing, and exception handling.
Familiarity with transaction processing, inclearing & returns, and adjustments preferred.
Experience with core banking systems and reconciliation tools.
Proficient in Microsoft Excel or similar tools for data analysis and reporting.

Responsibilities

Lead and govern daily, weekly, and monthly reconciliations for deposit-related general ledger (GL) and internal accounts, establishing certification standards, timelines, and documentation requirements to ensure completeness and control compliance.
Direct investigation and resolution of out-of-balance conditions, variances, and aged/unreconciled items; perform root-cause analysis, quantify impact, and drive sustainable corrective actions across stakeholders within established SLAs.
Oversee exception governance for items such as ACH returns, check adjustments, and posting discrepancies prioritizing high-risk exposures, coordinating cross-team resolution, and ensuring timely clearing, accurate disposition, and documented approvals.
Own quality control reviews and control testing for deposit operations processes; define test plans, document results, report control performance trends, and drive remediation through to verified closure.
Establish and oversee reconciliation and exception performance metrics and dashboards; deliver actionable risk insights to management, identify systemic trends, and recommend enhancements to controls and operating procedures.
Prepare, review, and certify reconciliation packages and audit-ready support in accordance with record retention standards; ensure clear narratives for reconciling items, approvals, and evidence of control execution.
Lead escalation and incident management for unresolved discrepancies, control breaks, or potential losses; complete impact assessments, coordinate containment and recovery actions, and provide concise, timely communications to leadership.
Serve as a primary point of contact for internal/external audits and exams by providing reconciliation, reports, walkthroughs, and evidence of control design and operating effectiveness; coordinate responses through issue closure.
Partner with Accounting, Payments, Branch Operations, Digital Banking, and Technology to lead problem solving for complex breaks and defects; drive alignment on ownership, timelines, and long-term fixes.
Own and enhance reconciliation procedures, QC standards, and job aids; provide training and guidance to ensure consistent execution and adherence to policy and regulatory expectations.
Lead continuous improvement initiatives (e.g., standardization, automation, tooling optimization) to increase efficiency, reduce exception volume, and strengthen end-to-end control effectiveness.