Deposit Operations Officer

Golden Bank NA • Houston, TX

8d

About The Position

The Deposit Operations Officer is responsible for supporting the Bank’s deposit operations functions to ensure accurate, timely, and compliant processing of deposit-related activities. The position provides operational support to branch personnel and internal departments while maintaining a high level of customer service and adherence to Bank policies and regulatory requirements. The Deposit Operations Officer assists with maintaining departmental procedures and may recommend operational improvements within assigned responsibilities.

Requirements

• Minimum three years of banking operations experience.
• Knowledge of deposit operations, ACH processing, and banking regulations.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with core banking systems and Microsoft Office applications.

Nice To Haves

• Bachelor’s degree preferred or equivalent banking experience.

Responsibilities

• Perform deposit operations activities including, but not limited to: Exception item processing, Deposit account maintenance, Stop payments and holds, Item processing and adjustments, ACH processing in accordance with NACHA Rules, Debit card maintenance and dispute processing, Legal requests, levies, garnishments, and subpoenas, Dormant account and escheatment processing, Customer information maintenance, Research and resolution of operational issues.
• Provide exceptional customer service to internal and external customers.
• Support branch personnel with operational inquiries and complex transactions.
• Maintain positive working relationships with all departments and vendors.
• Assist in resolving customer issues and operational concerns.
• Follow established departmental procedures and Bank policies.
• Assist with maintaining procedures and related documentation.
• Recommend operational improvements to management when appropriate.
• Support implementation of approved procedural changes.
• Ensure compliance with Bank policies, banking regulations, and applicable laws.
• Maintain departmental records in accordance with retention requirements.
• Support internal audits, external audits, and regulatory examinations.
• Assist with responding to audit requests and implementing corrective actions as directed.
• Assist with training and cross-training activities.
• Promote teamwork and collaboration among departments.
• Provide backup support for operational functions as needed.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level