Deposit Operations Manager

Alliant Bank•Boonville, MO

About The Position

Alliant Bank is seeking a Deposit Operations Manager. The position is responsible for overseeing daily teller and new accounts operations, ensuring branch level deposit compliance with applicable banking laws and regulations, and delivering exceptional customer service. This role functions as the primary point of oversight for customer service staff, balancing operational efficiency with strict adherence to internal controls, security procedures, and regulatory requirements.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
Minimum 5 years of retail banking or customer service experience, including prior supervisory or lead experience preferred.
No existing employment or non-solicit contracts restricting customer or employee engagement.
Strong knowledge of deposit operations, teller procedures, and cash handling controls.
Familiarity with federal banking regulations and compliance requirements.
Demonstrated leadership, organizational, and problem-solving skills.
High level of accuracy and attention to detail.
Strong interpersonal and communication skills.
Ability to learn and use banking software.
Maintain strict confidentiality of customer and bank information.
Demonstrate integrity, professionalism, and adherence to ethical banking standards.
Participate in ongoing training related to compliance, security, and operational procedures.

Responsibilities

Supervise and coordinate daily customer service staff line activities, including cash handling, transaction processing, and customer service delivery.
Maintain appropriate cash levels, vault controls, and balancing procedures in accordance with bank policy.
Monitor and enforce dual control procedures, cash limits, and audit standards.
Ensure accurate and timely processing of deposits, withdrawals, wire transfers, cashier’s checks, and other financial transactions.
Ensure compliance with all applicable banking laws and regulations.
Monitor customer transactions for fraud prevention and detection of suspicious activity
Maintain adherence to internal policies, procedures, and audit requirements.
Assist with internal and external audits, including documentation and corrective action implementation.
Lead and develop a team of banking professionals, fostering a positive work environment.
Train, coach, and supervise customer service staff to ensure consistent performance and adherence to policy.
Conduct regular performance evaluations and provide ongoing feedback.
Schedule customer service staff to ensure adequate coverage and operational efficiency.
Serve as a resource for resolving complex customer issues and operational questions.
Support sales and marketing efforts by engaging in business development activities and expanding the bank’s client base.
Understand and promote the bank’s products and services, educating staff on cross-selling opportunities.
Develop and maintain a strong network of business and community contacts.
Deliver and promote a high standard of customer service, including teller support and new account opening, consistent with the bank’s values.
Resolve escalated customer concerns in a professional and timely manner.
Identify opportunities to enhance customer relationships and refer appropriate bank products and services.