Deposit Operations Manager

Metro City Bank•Doraville, GA

About The Position

Direct supervisor of Deposit Operations staff. Ensures timely transaction processing and adherence to policies and procedures. Coordinates the section’s activities with other areas of the bank.

Requirements

Associates degree or equivalent work experience
Software skills including Microsoft Office, Adobe, Internet, and Email
Effective interpersonal relationships with management and team members
A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations
Ability to effectively manage time as related to daily tasks
Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
Ability to prioritize multiple demands in a high pressure environment

Responsibilities

Manage and train operation employees and prepare annual performance reviews
Support customer service staff with deposit and loan operations inquiries; escalate to Senior Operations Officer when necessary
Check exception report and provide written explanation to management
Perform operational and administrative tasks such as incoming and outgoing wire transfer, ACH transactions (CD Interest, Loan Payment, Cash Management, Returns, etc.), research, exception, reclamation by other institution or government, and adjustment processing on deposit accounts
Manage foreign currency services including currency orders, wires, and cash letters
Prepare Non-posted, Suspense, NSF, Chargebacks, Reg-E claims, Proof Over/Short, etc.
Provide deposit-related reports for Board Meeting (Accounts Activities, Overdrafts, Branch Deposit Trend, Remote Deposit Capture, Cash Management, etc.
Process garnishments, levies, summons, subpoenas, and other legal demands
Process all fraudulent transaction related to Debit Card, Check, or ACH
Reconcile FRB & FNBB accounts daily to ensure all transactions are processed accurately
Review appropriate reports to identify customers who may be kiting suspects, repeat overdrafts, or customers that continually draw against uncollected funds – notify Senior Operations Officer to determine actions necessary to protect the Bank against possible loss