Manager of Deposit Operations

Androscoggin Bank • Lewiston, ME

11d

About The Position

We are seeking an experienced and strategic leader to oversee all aspects of the
Deposit Operations department, including planning, organizing, budgeting, and
improving operational processes to enhance both client and employee experiences.
It collaborates closely with departments across the Bank to maintain strong
service delivery, policy alignment, compliance, and regulatory controls. The
position represents the department on internal committees, drives operational
and system improvements as the application owner for multiple platforms, and
leads strategic development for deposit operations—optimizing processes,
enhancing use of core and document retention systems, and recommending future
investments and growth opportunities.

Requirements

• Bachelor's degree (B. A.) from four-year college or university
• Demonstrated success in improving the client experience.
• 5+ years or more experience managing and motivating people with proven success leading cross-functional teams, vendors and organizational initiatives.
• Senior-level presentation and communication skills including one-on-one, small and large groups, with peers, direct reports, and senior management. Ability to influence a large cross-section of constituencies.
• Exceptional collaboration skills.
• Able to create competitive and creative strategies and plans.
• Proven ability to execute tactics necessary to deliver business objectives.
• Strategic Agility; Future-oriented; Articulate credible visions of possibilities and likelihoods for digital experiences
• Ability to understand key financial and performance metrics.
• Ability to translate material into easily understood concepts.
• Proficiency with banking core operating systems required, FISERV experience preferred. Business, technical, and cross-functional critical thinking to solve complex problems and make timely decisions.
• Extensive understanding of the technology and operational aspects of banking products, systems, regulations, and services.
• Proven ability to work independently on enterprise strategic projects requiring sound judgment, strong decision making skills and follow through.

Responsibilities

• Develops and ensures the effectiveness of the department’s business plan. Oversees the daily activities of department staff ensuring work is performed in a timely and accurate manner. Ensures compliance with established policies and procedures. This includes determining, refining and managing KPIs and SLAs. Responsible for establishing department metrics and quality measures and accountable to meet goals established.
• Leads team and department to identify and implement process improvements to enhance the client experience and improve the employee environment. Responsible for continuous process improvement including engaging cross functional colleagues, streamlining workflow, and implementing automation.
• Accountable for selecting, hiring and onboarding direct and indirect reports.
• Ensures the team delivers timely resolution of client problems or issues. This includes escalation with partners and mitigating issues by designing and implementing frictionless client experiences across the organization.
• Creates and maintains specifications that control the functionality of the Bank's Deposit Operations banking systems.
• Manages and oversee and guide relevant subject matter experts in the following programs/functions with the expectation to learn each and become a subject matter expert:
• Leads or assists assigned projects aligned with the Bank’s strategic plan. This may include strategic projects involving significant investments, implementation and testing that engage broad internal and external partnerships.
• Responsible for ensuring regulatory compliance and risk management
• Effectively manages item processing and statement rendering vendor. Responsible for all other vendor management and communication within the area. Ensures vendors meet their client service levels as agreed and escalates challenges as needed. Participates in annual vendor review for critical vendors.
• Responsible for the department budget and planning. This includes determining investment to drive our strategy and efficiency initiatives to manage cost. Monitors budget versus expenditures on a monthly basis providing explanation of significant over/under GLs.
• Maintains close collaborative relationships with key business line stakeholders including, but not limited to: Digital Banking, Retail Operations, Retail Branches, Marketing, Treasury Services, Learning and Development, IT and Risk Management.
• Performs other job related duties and projects as assigned by Director of Operations.

Benefits

• This position carries great benefits, including paid time off, holiday pay, 401k participation with a generous match (we put money in your 401k even if you don't!), and access to Androscoggin Bank's full insurance benefit package (medical, dental, vision, life, and disability).
• Androscoggin Bank offers paid parental leave to our employees, which grants new mothers and fathers six weeks of full pay!
• We also provide paid volunteer time to all employees.
• Androscoggin Bank is committed to supporting employee development, and employee benefits include tuition and education reimbursement.
• Project teams, committees, events, in-house education, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager