Deposit Operations Exception Analyst

Pennsylvania State Employees Credit Union • Harrisburg, PA

3d • Onsite

About The Position

The Deposit Operations Exception Analyst plays a pivotal role in our credit union. They meticulously process checks adjusted and returned by other financial institutions (FIs) or through our PSECU ATMs. Their discernment determines whether irregular, adjusted, or non-adjusted check items from ATM deposits made by PSECU members are accepted or returned. They review rejected deposits from other FIs and the ATM Balancing room, making crucial decisions. Their judgment ensures timely member service, especially when provisional credits are necessary. Collaborating with other FIs, they ascertain the status of ATM deposits made at foreign ATMs. As a reference point for the ATM Unit, they handle various transaction aspects involving ATM cards. Their multitasking abilities, problem-solving skills, and adherence to Credit Union policies are essential. Confidentiality and data security are paramount in this role. A strong grasp of the Keystone system is a must. Join us in safeguarding our members' financial well-being! Schedule: Monday - Friday 8:00am - 4:00pm, 100% on site

Requirements

• High School (Required)
• Any equivalent combination of experience and education. | Required

Responsibilities

• Exception processing: Efficiently handling checks adjusted and returned by other financial institutions (FIs) or through PSECU ATMs.
• Assess the acceptance of irregular, adjusted, or non-adjusted check items from ATM deposits made by PSECU members.
• Review rejected deposits from other FIs or the ATM Balancing room and determine whether the items can be accepted or should be returned to the members.
• Member Service Handling: Addressing inquiries related to ATM or Mobile adjustments
• Educating members on the correct procedures for handling checks deposited via Mobile Deposit or ATMs, following PSECU Check Acceptance Guidelines
• Back-Office Support: Review Mobile Deposits as needed, verifying accuracy and compliance with credit union policies.
• Communicates effectively with external financial institutions, facilitating seamless transactions and resolving any issues.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees