Deposit Operations/Customer Support

First State Bank • Waynesboro, MS

11d • Onsite

About The Position

A Deposit Operations Representative provides the critical assistance customers often need by phone and occasionally in person for account-related questions and needs. This position also provides backup to the Main Bank switchboard and is responsible for daily mail pick up and delivery on a set schedule. A genuine interest in serving customers, which includes requests from other departments and bank employees, is key. A successful D.O./Customer Support person reads at a level sufficient to understand memos, instructions and various forms; writes in a clear, concise and legible manner; has math and reasoning skills; can work alone or in a team environment; works efficiently under time constraints and relates tactfully, respectfully and professionally with co-workers and customers. No job stands alone but rather works in concert with other locations to successfully promote the Bank in all things.

Requirements

• At least six months' steady customer service experience
• A working knowledge of Word and Excel is important
• Necessary skills include organization, self-motivation, and effective communication and interpersonal skills as job requires daily contact with co-workers and customers by phone and in person
• Must be able to meet the physical requirements (i.e. walking to/from post office and Main Office, lifting up to 40 lbs. although that's a maximum and not daily, carrying sometimes cumbersome objects, pushing/pulling cart) of sorting and delivering mail and packages for system-wide distribution according to an established schedule
• Reads at a level sufficient to understand memos, instructions and various forms
• Writes in a clear, concise and legible manner
• Has math and reasoning skills
• Can work alone or in a team environment
• Works efficiently under time constraints
• Relates tactfully, respectfully and professionally with co-workers and customers
• Strict adherence to all applicable federal and state rule and regulations as well as Bank policies and procedures
• Follow all safety rules and banking regulations, policies and practices
• Regular attendance according to the work schedule is necessary and essential
• Receiving detailed information verbally, in person and by telephone
• Extensive reading and computer use is expected the majority of the time

Nice To Haves

• Familiarity with Horizon would be a plus
• Job experience with debits and credits would be ideal

Responsibilities

• Relieving/filling in at the switchboard on a regular basis
• Providing account information to customers and co-workers by phone and in person
• Contacting customers with returning bank statements
• Maintaining a call log and spreadsheet for returned bank statements and mail pick-up
• Sort and delivery duties
• Other duties could be assigned at a later date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed