Deposit Operations Associate

LendingClub • Lehi, UT

1d • Hybrid

About The Position

The main functions of the Deposit Operations Associate are to support back-office customer account maintenance and servicing functions, which include processing mobile deposits, check exceptions/adjustments, Levies and Garnishments, and abandoned property. This position is also responsible for settlement and reconciling of some deposit and ATM related GL accounts as well as supporting LendingClub Bank customers in a fast-paced Financial Center & Back Office Operations environment by accurately completing online account transactions, maintenance, and service requests from consumer and commercial customers. Team members must provide superior service to our business partners in accordance with the Bank’s Core Values and accept personal responsibility for completing each assigned task. We are all responsible for every client, are empowered to make a difference, and are accountable to each other in meeting these expectations.

Requirements

• High School Diploma or GED
• Minimum of 1 year experience in operations environment, retail customer service, banking, or call center
• Great customer service skills and have a true enjoyment from working with a variety of different people
• Familiarity with CRM and Miser platforms
• Ability to build relationships and focus on customer experiences
• You have a knowledge of regulatory compliance and branch/bank policies and procedures
• You're experienced with Microsoft Office Suite, including MS Word, Excel, PowerPoint and Outlook, as well as internet navigation
• You have effective written and verbal communication skills
• To perform your work at a location separate from a LendingClub office (e.g. hybrid schedule, where some of the workweek is performed at a home office), you must maintain a dedicated, high‑speed internet connection, with a minimum required speed is 100 Mbps download / 10 Mbps upload. However, we strongly recommend a connection of at least 300 Mbps download / 15 Mbps upload to ensure the best experience.

Nice To Haves

• Bank operational/ back-office experience is strongly preferred

Responsibilities

• Accurately complete online account transactions, maintenance, account openings and service requests from personal and commercial customers and for other areas of the bank
• Provide excellent indirect/back-office customer service support to execute internal department and external customer servicing of the deposit product portfolio
• Assist with in-person consumer and commercial customer inquiries and maintenance requests; location dependent
• Manage and process Mobile Deposits
• Process check exceptions
• Settle ATM and manage exception posting
• Withholding Tax payments & reporting
• Assist with balancing & reconciliations
• Process levies and garnishments
• Maintain an excellent understanding of Bank products and services, procedures, policies, and appropriate regulatory issues in relation to deposit and transaction accounts, while providing empathetic and professional customer service
• Consistently meet monthly performance goals, including areas such as quality service standards
• Perform additional duties and participates in special projects as requested by Operations Manager
• Assist in Audit and Regulatory reviews

Benefits

• We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees