Deposit Operations - Program Associate I

First Interstate•Billings, MT

3d•Onsite

About The Position

Deposit Operations services First Interstate Bank branches by supporting the branches in their efforts to provide accurate, prompt, and courteous service to their customers regarding their deposit accounts as well as, individual retirement accounts (IRA) and mailroom support tasks. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.

Requirements

Basic use and understanding of MS Office Products (Word, Excel, Outlook) with the ability to learn and adapt to new technologies quickly.
Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.
Work effectively in team environment and promote active listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.
Ability to produce a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.
High School Diploma or General Education Degree (GED) required
less than 1 year related experience, training, and/or equivalent combination of education and experience required

Nice To Haves

One-year certificate from college or technical school preferred

Responsibilities

Delivers superior service and support for all deposit operations services, both internal and external.
Completes daily processing of Exception Item Module (EIM), non-post items for Deposit and IRA accounts.
Reviews compliance required documentation.
Inputs and reviews basic account maintenance items including: Opt In/Opt Out, Change of Address, Stop Payments, ACH Returns, Deficit Notices & Closures, Credit Card Declines, Signature Card Reviews, IRA Beneficiary Changes, IRA Contribution & Distributions, Integrated Teller Duplicate Item Reviews.
Processes and reviews business analytic report(s).
Performs daily operational functions for quality control and validation in an accurate and timely matter.
Adheres to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.
Researches and resolves routine issues with limited assistance.
Completes print jobs and return mail items.
Partners with team members in process improvement for department initiatives.