Deposit Maintenance Specialist I

Bank OZK•Ozark, AR

2d•Onsite

About The Position

Responsible for reviewing and processing maintenance forms submitted by retail branch staff, preparing and sending bank documentation through DocuSign, and the imaging of bank and customer documents according to bank policy, procedures, and regulatory requirements.

Requirements

General knowledge of administrative and clerical procedures
Foundational knowledge of all BANK OZK deposit account types and product offerings
Foundational knowledge of Certificates of Deposit including interest rates, maturity periods, and CD penalties
Ability to demonstrate excellent customer service skills
Ability to communicate effectively, both verbally and in writing
Ability to adapt effectively to change and repeated interruptions
Ability to work extended hours if necessary
Skill in using computer and Microsoft Office, including Word, Excel, and Outlook
High School diploma or equivalent required.
Minimum of one (1) year of experience with PCs, typing and using the internet required.

Responsibilities

Processes and verifies varying Maintenance forms according to bank policy, procedures, and regulatory requirements
Processes DocuSign requests from retail branch staff and sends follow-up emails
Assists retail branch staff with inquiries related to DocuSign
Responsible for accurately imaging documents submitted by retail branch staff
Provides support to Specialty Business Unit for document imaging
Processes all daily, weekly, monthly Maintenance/DocuSign reports
Performs all other duties as assigned