Deposit Administrator

Fairstone Bank•Toronto, ON

1d•CA$50,000 - CA$55,000•Hybrid

About The Position

The Deposit Administrator ensures all processing complies with HTC and AML standards while providing exceptional service to all customers, including Oaken Financial and deposit brokers. The ideal candidate needs to be very organized with a strong customer focus and thrive in a high-volume, fast-paced environment.

Requirements

Postsecondary education in a related field or discipline; a university degree is considered an asset.
Minimum of 2 years of relevant experience, including demonstrated administrative experience in finance or compliance.
Solution-oriented professional with the ability to take initiative and work effectively both independently and collaboratively within established guidelines.
Strong organizational, time management, and analytical skills.
Ability to manage multiple priorities simultaneously and excel in a fast-paced, deadline-driven environment.
Excellent written and verbal communication skills.
Strong interpersonal, relationship-building, and active listening skills.
Consistently demonstrates and promotes organizational values.
Proficient in the Microsoft Office Suite.

Responsibilities

Process transfer-outs for registered products (RRSP, TFSA, and RIF).
Process payment requests for registered and non-registered GICs.
Process bulk cheque, monthly commission payments, and withholding tax remittances.
Support the resolution of complaints and escalated service requests.
Maintain service levels and monitor incoming emails related to various requests.
Research and respond to inquiries from internal business partners, including BDMs and the Contact Centre, regarding product and payment status.
Liaise with the appropriate team, department, or processor assigned to a case or task to ensure client /broker inquiries are addressed promptly.
Participate in year-end tasks and process ad hoc payments.
Support GIC, RIF, RRSP, and TFSA renewals and auto-rollovers to meet business needs.
Perform financial adjustments and non-financial account maintenance to meet customer and business objectives.
Ensure all policies and procedures (e.g., privacy protection and Anti-Money Laundering (AML) requirements) are followed when servicing clients and performing account maintenance.