Deposit Account Services Specialist I

Southside Bank • Tyler, TX

3d • Onsite

About The Position

Performs various duties related to day 1 and day 2 processing for deposit accounts. This role involves completing duties of the primary department desk and serving as backup for other department desk responsibilities. The specialist will handle adjustment requests, work un-posted and NSF items reports, process charge-back items, and assist with customer contact for dormant accounts and annual account escheatment. Additionally, the role includes charging off accounts, processing stop payments and refund requests, completing verification of deposits, handling customer research requests, processing death notifications and reclamations, reconciling bank GL accounts, processing various reports, and managing daily and month-end statements and notices. The position also involves sending NOCs on ACH items, handling returned mail, maintaining confidentiality, fostering a positive and caring atmosphere, providing excellent customer service, participating in team efforts, and adhering to all bank policies, procedures, laws, and regulations, including the Bank Secrecy Act (BSA).

Requirements

• High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Ability to give attention to detail and provide excellent communication skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
• Handle multiple tasks simultaneously.
• Manual dexterity sufficient to reach/handle items and work with fingers.
• Works with fingers and perceives attributes of objects and materials.
• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day.
• Must be able to exchange accurate information when conversing.

Nice To Haves

• Cross-training across the department.

Responsibilities

• Completes duties of primary department desk and serves as backup to a portion of other department desk responsibilities.
• Complete adjustment requests.
• Work un-posted and NSF items reports, including mid-day and end-of-day balancing for this process.
• Process charge-back items (ACH and check).
• Assists with contacting customers holding a dormant account(s) and the annual account escheatment to the state of deposit accounts, including safe deposit boxes.
• Completes charging off accounts, including payments made to charge-off accounts
• Review, approve and complete stop payments requests.
• Review and process stop payment journal (day-2).
• Review and approve refund requests to customer accounts.
• Complete Verification of Deposits.
• Complete customer research requests.
• Process death notifications and reclamations.
• Reconcile various bank GL accounts.
• Process various reports, including daily, weekly and monthly.
• Complete monthly IOLTA Reporting to state.
• Manages daily and month-end statements and notices for hand-deliver customers.
• Sends NOCs on ACH items.
• Handle returned mail.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Must comply with all applicable laws and regulations.
• Perform routine duties with minimal supervision using standard practices or procedures in order to proceed alone at routine work; occasional work progress checked; work reviewed upon completion.
• Serve as backup to other team members through cross-training across the department.
• Complies with all safety policies, practices and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Benefits

• Medical, Prescription Drugs, Dental, and Vision Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED