Deployment Technician

ECR Software Corporation•Boone, NC

4d•Onsite

About The Position

The Deployment Technician is responsible for daily operations in the Deployment department. This highly qualified, technical individual will build, stage, configure, and refurbish multiple components of the extensive and ever-changing ECRS product line, ensuring our customers receive a quality product and out-of-box experience. This individual is aspiring to be a subject matter expert within the department, proactively reviewing and improving daily tasks and processes, and assisting in higher level department/company projects.

Requirements

Two-year degree or equivalent prior experience.
Basic low-level knowledge in the following: installing, troubleshooting, operating, testing, planning & configuring PCs, Servers, Networking Equipment and Printers.
Low-level experience with PC hardware/software repair and correction.
Working knowledge and understanding of LAN/WAN networks.
Proficiency with Windows and Microsoft Office suite.
Mechanical aptitude and excellent problem-solving ability.
Must be able to work independently as well as in a team environment.
Strong personal desire to produce high quality work.
Forward & out-of-the-box thinking capability.
Excellent oral and written communication skills.
Professional attitude and strong work ethic.
Process-driven personality and understanding of process management.
Strong understanding of timeline commitments and deliverables.
Must be physically able to lift 50 lbs.
ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

Nice To Haves

Business or IT courses are a plus.
Industry certifications (e.g., A+, Network+) a plus.
Linux experience preferred.

Responsibilities

Active management of the Deployment queue.
Effectively reviewing sales orders for accuracy / viability while prioritizing and scheduling their deployment.
Staging Hardware with current images, software, firmware, and drivers.
Manage and maintain appropriate stock levels of shipping materials and small parts inventory.
Performs assembly operations including equipment cleaning and preparation, bench assembly/disassembly, and low-level electrical and mechanical assembly.
Becoming a subject matter expert in all SCO and POS hardware deployed.
Reviewing, revising, and maintaining existing Deployment processes and procedures.
Communicating effectively with the Inventory Coordinator to ensure orders are pulled in a timely manner.
Maintaining accurate customer records in ECRS' internal tracking systems.
Working with third party partners for domestic and international shipping for both ECRS internal needs and customer needs.
Coordinating daily UPS pickups.
Conduct Quality Assurance Checks on all hardware and software deployed.
Providing transparency and clarity in each ticket within the Deployment & Service queue by keeping the ticket updated with relevant staging and shipping information.
Keeping the work area highly organized, clean, safe, and professional always.
Cross train with other hardware departments to be able to assist when needed (Inventory, Hardware Support).