Deployment Success Engineer, Platforms and Devices Enterprise Solutions

Google•Mountain View, CA

About The Position

As a Deployment Success Engineer (DSE), you will deliver crucial value to some of Google's largest enterprise accounts with critical late-stage pre-sale and post-sale needs. You will act as a dedicated partner for sustained success, providing expert guidance, fostering customer confidence during periods of significant change, and serving as their trusted technical advocate. You will take ownership of the post-sale lifecycle for these premier accounts, accelerating time-to-value (TTV) and maximizing the adoption of the entire platform and devices (P&D) portfolio, including ChromeOS, Chrome Enterprise Premium, Cameyo, and Android. This is a highly technical role and you will serve as the primary technical lead for post-sales deployments within these major enterprises, navigating legacy environments and ensuring seamless integration with Google's modern solutions through direct architectural and implementation expertise. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video [https://www.youtube.com/watch?v=HcjR6ZngQcw].

Requirements

Bachelor’s degree or equivalent practical experience.
8 years of experience in a technical project management or a customer-facing role.
Experience with enterprise infrastructure in identity providers/single sign-on (IDP/SSO), virtual desktop infrastructure (VDI), zero trust security models, networking protocols, and enterprise mobility management (EMM).

Nice To Haves

Experience collaborating with channel partners, system integrators (SIs), or managed service providers (MSPs) in global enterprise deployments.
Experience with Google Cloud platform (GCP) and how they interact with end-point management and security solutions.
Understanding of key market performers and core industry technologies, such as Okta, Zscaler, Palo Alto, SIEM, CASB, Island, Prisma, Crowdstrike, Citrix, Omnissa, UEM, and MDM.
Excellent project management skills with the ability to lead multi-phase deployments from pilot to full production across thousands of end-points.
Excellent customer advocacy skills and to influence C-level executives, security officers, and internal Google engineering teams.

Responsibilities

Execute pilots for enterprise environments by defining success criteria, configuring advanced policies, and preparing infrastructures for production rollout. Lead change management strategies at scale, including resource alignment, communication best practices, and rigorous technical readiness for massive user bases. Drive rapid account activation to ensure healthy policy use density, advanced security posture, and product utilization across our enterprise customers.
Serve as the primary technical authority, leveraging deep infrastructure knowledge to troubleshoot, design, and implement solutions tailored for organizations. Submit, maintain, and prioritize highly technical bugs and feature requests, building a continuous, engineering-level feedback loop with product teams on behalf of major enterprise clients. Coordinate ongoing support to ensure a consistent experience, managing severe technical escalations and training customer IT teams on support processes.
Collaborate with external service partners, system integrators (SIs), and managed service providers (MSPs) to scale deployment efforts, oversee implementation quality, and drive customer outcomes in global deployments. Enable and guide service partners on Google’s deployment best practices, advanced technical frameworks, and architectures. Train customer admin, security, and IT support teams on product configurations and engagement strategies.
Lead regular business and technical reviews to track goals, outcomes, and prioritize technical deployment projects for accounts. Identify new advanced use cases and partner with Customer Engineers (CEs) to architect and set up new POCs/pilots for account expansion within our largest installed bases.