Deployment Strategist, Enterprise

Zingage•New York City, NY

2d•Onsite

About The Position

Build the infrastructure that keeps grandma home. Home care runs the way it has for forty years — manually, by humans, on phone calls. Every referral fielded by a coordinator on the other line. Every shift filled by a scheduler with a spreadsheet. Behind every missed call is a discharge planner who hangs up and dials the next agency. Behind every unfilled shift is an 82-year-old who didn't get her bath. By 2030, 80 million Americans will be over 65. The largest home care agencies in the country are betting they can answer that demand by deploying AI agents across hundreds of branches. Zingage is the operating layer underneath their intake, scheduling, care coordination, compliance, and patient engagement. The gap we're filling We've done the job. Our team has worked the shifts, taken the calls, and logged the late nights that schedulers live through every day. We didn't study this problem from the outside. We built from inside it. That's why it works. Who we are Strong opinions. High bar. No interest in doing things the easy way when there's a better one. Engineering at Ramp and Datadog. Trading infrastructure at Citadel. Product and operations at Reddit, Uber, and Crowdstrike. Early teams at healthcare AI companies, Tandem & Tennr. Former founders who've built and sold companies before this one. How we work We run on four values. Not aspirations — expectations. Customer first. The patient, the caregiver, the agency. When a decision requires a tradeoff, their experience wins. High velocity. Speed and direction. We move fast because patients are waiting. We pause when direction is unclear — shipping the wrong thing fast is slower than getting it right. Extreme ownership. Own the outcome, not just your tasks. Drive the result. Escalate when blocked. Accept the accountability. Care. About your craft, your teammates, and the families depending on what you build. The discipline to give hard feedback, refuse to ship something broken, and notice when someone is struggling. About the role You're the operating half of a two-person deployment unit — one FDE, one Deployment Strategist, jointly accountable. You own everything the FDE doesn't: the relationship, the rollout, the change management, and the outcome. You embed with the agency. You earn trust from the owner down to the after-hours coordinator. You hold the outcome from kickoff through the lifetime of the deal. Deployment is how Zingage builds its reputation. Every expansion, referral, and product decision traces back to what happened in the field. Strong performance opens three paths: DS Lead, a product role, or GTM leadership. You'll report to Deployment/Product Leadership.

Requirements

Deployment ownership. You've run engagements end-to-end — not just to go-live but to adoption. You've trained frontline teams, built internal champions, and made the workflow stick after you stepped back. You hold the deadline when stakeholders pull in five directions. You don't wait for permission to push.
Operational intelligence. You walk into an agency and figure out how it actually works — not how the org chart says, but how the after-hours coordinator handles a missed shift at 2am. You ask the question behind the question. What the agency tells you they need and what actually needs to change are rarely the same thing.
Executive range. You QBR with a COO and train a frontline coordinator in the same week without losing altitude on either. You flag risk before it lands in the customer's lap. The relationship you build is an expansion relationship, not a renewal one.
Product translation. You're the clearest signal the product team gets from the field. When you see the same friction three times, you write it up. And you follow through until it ships.
3–5 years in implementation, deployment, or a TAM/engagement manager role.
Strong writing — your QBR decks don't need editing.
Comfortable in a technical conversation without being the engineer.
NYC-based; 25–40% travel.

Responsibilities

Run structured discovery across every department — shadow coordinators, interview branch managers, map how work actually flows.
Translate what you hear into the structure the FDE builds from
Own the weekly working group — set the agenda, drive the action items, and hold internal and customer stakeholders accountable between sessions.
Stay close after go-live — first contact for the agency, own the issue queue, and triage before anything reaches the FDE
Deliver the QBR every quarter — own the numbers, the narrative, and the conversation with the executive sponsor
Run training and change management — onboard users, build internal champions, and make the workflow stick after you step back
Build the playbook and feed the product: document what works, translate recurring friction into prioritized feedback, and follow through until it ships