Deployment Specialist

Genetec•Boston, MA

1d•Onsite

About The Position

As a Deployment Specialist, you will provide on-site and off-site professional services to Genetec customers and Partners. This includes proof-of-concept, staging, system deployment and commissioning, audits, and system assessments. You will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The Professional Services team's mission is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio. You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America, as well as managing some of the projects where you are involved.

Requirements

Possess strong analytical and troubleshooting skills (detail-oriented)
Ability to work independently and in a team
Ability to listen and to adapt to different personalities and situations
Comfortable interfacing with key individuals at major accounts in sensitive situations
Effective organization and time-management skills
Must be able to work in a fast-paced technical environment
Must possess a valid driver’s license and passport
Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.)
Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Excellent knowledge of networking principles and IP protocols.
Experience with networking equipment configuration and troubleshooting (switches, routers, etc.).
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
Database query and management skills
Understanding of server virtualization concepts
Experience with encryption and certificates

Nice To Haves

Experience with PowerShell is an asset

Responsibilities

Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners
Develop and maintain a strong relationship with new and existing customers
Develop and maintain an extensive working knowledge of Genetec's solutions
Properly document all activities and anomalies encountered in the Genetec Systems
Ensure timely escalation of critical customer related issues through proper channels
Provided functional requirements based on customer feedback to facilitate product Improvement
Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests
Document on-site or remote service interventions