Deployment Manager & Customer Support Specialist - Hospitality Tech

Jonas Software

4d•Onsite

About The Position

Lead the planning, coordination, and execution of client solution deployments, ensuring seamless onboarding and ongoing support for Ariane’s guest-facing technologies. In this role, you’ll combine technical coordination, project management, and customer relationship building to deliver high-quality outcomes across Europe. Ariane is the world leader in hotel check-in automation – and we’re just getting started. The Deployment Manager & Customer Support Specialist plays a dual role: leading solution deployments and ensuring continued customer support. Your mission is to manage smooth rollouts of Ariane solutions, foster adoption, and provide the responsive support that keeps our clients satisfied.

Requirements

3-5 years’ experience in IT, information systems, or a related field
3 years’ experience in account or relationship management
College diploma in computer science or related field preferred (high school diploma required)
Intermediate knowledge of Windows, PC hardware/components, and networking
Strong problem-solving and analytical skills
Ability to work autonomously and manage multiple projects
Team player with excellent communication skills
Bilingual English and French (spoken and written)

Nice To Haves

Basic knowledge of Oracle Opera PMS or other property management systems (advantage)
Basic knowledge of access control systems (Dormakaba, Assa Abloy) (advantage)
additional European languages a plus

Responsibilities

Deployment planning & execution – Manage milestones, timelines, and configuration to ensure successful solution rollouts.
Customer support – Provide reliable support during and after deployment, resolving issues and ensuring optimal adoption.
Collaboration – Partner with internal teams (Support, Engineering, Sales) to ensure consistency, feedback, and improvement.
Developing and managing deployment plans, milestones, and timelines based on scope of work
Overseeing pre-implementation analysis and solution configuration with stakeholders
Coordinating and leading deployment activities, including validation, training, and soft launch support
Documenting each stage of the deployment process and maintaining accurate project records
Building trust-based relationships with client stakeholders
Responding to and resolving issues raised via Customer Support
Gathering feedback during and after deployment to support continuous improvement
Partnering with clients to ensure solution adoption and usage
Identifying opportunities to expand engagement or optimize product utilisation
Acting as the bridge between client teams and internal resources
Contributing to post-mortem reviews, knowledge sharing, and continuous improvement of deployment tools and processes