Deployment Engineer - Northeast

Skydio

6d•$115,000 - $135,000•Hybrid

About The Position

Skydio is seeking a Deployment Engineer with a deep sense of ownership to lead and drive all aspects of technical implementation, end-to-end usage, and system maintenance for their cloud-connected products. As Skydio prepares for a future of dock-based vehicles remotely operated through an internet browser, this role requires technical capability to support complex hardware, network installations, and software integrations onsite and remotely. The ideal candidate will have deep knowledge in WiFi and cellular networking, and experience troubleshooting connectivity issues, acting as a bridge between customers and Skydio’s technical teams. This role reports to the Customer Success Organization and will collaborate with Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions.

Requirements

3+ years experience supporting cloud connected devices
Experience with WiFi networking required
Familiarity with cloud applications
Familiarity with Linux OS
Familiarity with mechanical / robotic systems
Ability to travel 75% of the time
Ability to acquire Part 107 certificate

Nice To Haves

Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries.
Basic software development knowledge (scripting)
Knowledge in IP networking & troubleshooting
Working knowledge of REST APIs and experience working with customers to implement and test integrations (basic scripting, testing, documentation)
Cloud Certifications
Degrees in Computer Science, GIS, Engineering, Geography, etc.

Responsibilities

Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap.
Deploy and ensure our cloud-connected devices software and hardware are functioning and providing value as agreed in our customer’s ecosystem after it has been installed, configured, tested, and modified as per requirements.
Communicate with customers to ensure that all of their needs are understood and addressed.
Collaborate with various internal departments to ensure that they fulfill all customer requests.
Resolve complaints and keeping track of all processes that pertain to the client’s needs.
Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience.
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment.
Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs.
Build customer loyalty through proactive support and account management.
Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks.