Deployment Coordinator (Audit, Risk & SOX)

Petual•San Francisco, CA

22h

About The Position

The Deployment Coordinator runs customer implementations of Petual's SaaS platform for internal audit, enterprise risk, and SOX compliance teams. The role owns each deployment from kickoff through go-live, including the plan, timeline, data and control migration, and handoff to Customer Success. The coordinator works with customer audit directors, SOX program managers, IT and security teams, as well as Petual's product, engineering, and support teams. The work combines compliance expertise with software implementation.

Requirements

At least 5 years of experience in SaaS implementation, professional services, or project coordination, or in internal audit, IT audit, or SOX compliance.
Working knowledge of Audit, SOX 404, ITGCs, and control testing, including RCMs, walkthroughs, and deficiency evaluation.
Familiarity with frameworks such as COSO, COBIT, or NIST.
Record of managing several projects concurrently and meeting deadlines.
Clear, confident communication with audiences ranging from control owners to CAEs and CFOs.
Comfort cleaning and mapping large control and evidence spreadsheets in Excel or Google Sheets.
Basic grasp of SaaS concepts, including SSO/SAML, user roles, APIs, and data imports.

Nice To Haves

Big Four or public accounting audit experience.
Hands-on experience with GRC or audit platforms such as AuditBoard, Workiva, ServiceNow IRM, or Archer.
Experience deploying AI or automation tools for control testing or evidence review.
Exposure to SOC 1 / SOC 2 reporting or third-party risk programs.
Experience with project tools such as Asana, Jira, Smartsheet, or Monday.

Responsibilities

Lead customer kickoff calls and create deployment plans with milestones, owners, and dates.
Manage 5–10 concurrent implementations and track tasks, risks, and dependencies in a shared tracker.
Run weekly status meetings and send recaps covering decisions, action items, and next steps.
Escalate blockers early to customer sponsors and internal leads, proposing a path forward.
Understand customer risk and control matrices (RCMs), processes, and control owners to guide platform configuration.
Migrate controls, test procedures, and evidence from spreadsheets, GRC tools, or legacy systems.
Align platform setup with customer audit calendars, quarter-end deadlines, and external auditor needs.
Coordinate SSO, user provisioning, and role-based access with customer IT.
Scope and track integrations.
Support customer security and vendor-risk reviews by routing questions to the appropriate internal owner.
Turn recurring issues into template plans, checklists, and knowledge base articles.
Share customer feedback with Product, including clear examples and business impact.
Hand off completed deployments to Customer Success.