Deployment Applications Engineer I

Orrick Herrington & Sutcliffe LLP•Wheeling, WV

4d•Onsite

About The Position

The Applications Engineer I reporting to the Application Deployment Manager, supports the implementation, administration, and ongoing operation of the firm’s on-premises and cloud applications under the guidance of senior engineers. The role provides second-level support, participates in application lifecycle activities and business automation initiatives, and works with technical teams, business stakeholders, and vendors to deliver secure, reliable, and well-documented solutions.

Requirements

Bachelor’s degree in information technology, computer science, or a related field, or equivalent practical experience.
Two or more years of experience supporting enterprise applications, endpoints, or Microsoft technologies; law firm or professional-services experience is preferred.
Working knowledge of Microsoft 365, Windows, Azure, Intune, and cloud-based application environments.
Strong knowledge of laptop and desktop hardware.
Solid understanding of networking and server operating systems.
Experience supporting and troubleshooting client-side remote access solutions, such as Zscaler and Cisco AnyConnect.
Ability to troubleshoot applications methodically, document findings, test changes, and escalate effectively.
Foundational understanding and/or experience with Power Platform, particularly Power Automate and Power Apps; Power BI exposure is helpful.
Experience with End Point Configuration Manger, Intune, Entra, VMWare or equivalent endpoint management tools.
Experience with Virtual Desktop Infrastructure (VDI) or Desktop as a Service (DaaS), such as Azure Virtual Desktop (AVD), W365 Cloud PC and Citrix.
Strong written and verbal communication, organization, customer service, and collaboration skills, with the ability to manage multiple priorities.

Nice To Haves

Law firm or professional-services experience is preferred.
Experience using Nexthink or a similar digital employee experience platform to monitor and improve laptop and desktop performance and troubleshoot end-user issues is a big plus.
Power BI exposure is helpful.
Experience with PowerShell, SQL or relational databases, virtual desktops or applications, macOS, legal applications, or AI prompting and agents is preferred.

Responsibilities

Support a defined portfolio of on-premises and cloud applications, including configuration, deployment, monitoring, troubleshooting, maintenance, upgrades, and retirement, with guidance from senior engineers.
Provide second-level application support; investigate incidents, test fixes, identify recurring issues, and coordinate resolution with service teams, application owners, and vendors.
Plan and execute application changes and releases, including testing, validation, rollout, rollback preparation, and post-implementation review in accordance with change-management standards.
Gather and document business and technical requirements; help evaluate applications and identify solutions that improve lawyer and business-professional productivity and client service.
Provision laptops and desktops and guide others through the provisioning process.
Support application deployment and management.
Support and troubleshoot virtual desktops and published applications.
Support hardware and software performance efforts.
Support approved AI and Microsoft Copilot capabilities through configuration, testing, troubleshooting, user guidance, adoption, and responsible-use practices.
Create and maintain technical documentation, knowledge articles, runbooks, and accurate project, time, ticket, and change-management records.
Communicate status, risks, and issues clearly to technical and nontechnical stakeholders and contribute to assigned projects and continuous-improvement initiatives.
Participate in scheduled after-hours maintenance, on-call coverage, and overtime as required.