Deployment Analyst

Holly•New York, NY

1d•$80,000 - $100,000•Hybrid

About The Position

We're hiring a Deployment Analyst to help our government clients learn, onboard, get unstuck, and to turn specific client projects into decisions they can act on and formalized product capabilities. This is a hands-on, builder's role at the intersection of client education, client support, and hands-on analysis. We believe it’s great for someone who wants to think through how a govtech product gets into client’s hands and stays useful to them.

Requirements

Detail-oriented and process-minded. You notice when something's inconsistent or could be templatized, and you fix it.
Client-empathetic. You care whether someone actually gets unstuck, not just whether a ticket gets closed.
A clear, careful writer. You can explain something complicated in a way a non-technical person understands.
Comfortable with a fast-moving, frequently-changing product. You don't need everything to be settled to do good work.
AI-fluency. You already use AI tools (Claude, ChatGPT, etc.) to draft, organize, and speed up your own work, and you're excited to build that into how this role runs day to day.
Applicants must be authorized to work in the U.S. without requiring sponsorship.

Nice To Haves

Interest in the public sector, civic tech, or government work is a plus, even without direct experience.

Responsibilities

Own Holly's help center to keep it current, accurate, and easy to navigate.
Field and resolve customer support inquiries related to onboarding, from "how do I use this feature" to "can I add more data into the platform."
Spot patterns throughout client interactions that signal product or training gaps, and surface those internally to remediate.
Deliver hands-on consulting & analytics projects for clients, working directly with their workforce data in Holly.
Scope each project with the deployment team, validate the underlying data, and present findings clients can act on.
Partner with the product team to turn recurring project work into product capabilities — what you deliver manually today shapes what Holly ships next.
Own and maintain Holly's asynchronous learning modules, plus the materials and trainings the deployment team use in live client sessions.
Co-host webinars and office hours that train Holly users on platform features.
QA the platform ahead of client launches to confirm data and functionality work as expected before go-live.