Departure Assist Agent

Menzies AviationBelgrade, MT
Hybrid

About The Position

As a member of the Menzies Aviation Departure assist team, you will be responsible for cleaning of aircraft cabins safely and efficiently and for assisting and transporting airline passengers requiring assistance and/or wheelchair assistance. Some of the duties will include preparing cleaning solvents for use, vacuuming, sweeping, dusting, disinfecting of the aircraft cabin.

Requirements

  • Must be 18 years of age or older
  • Strong customer service skills
  • Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
  • Must be able to pass all pre-employment testing to include drug testing and a physical
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting 70 lbs repetitively
  • Must be able to obtain and maintain all required Airports and Custom badges/seals
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

Nice To Haves

  • Previous cabin cleaning and/or Customer Service experience preferred

Responsibilities

  • Maintain a friendly and positive attitude and be attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns
  • Push wheelchair passengers to and from gates
  • Roll customer-occupied wheelchair safely down the jet bridge
  • Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
  • Complete any necessary wheelchair or incident reports
  • Follow dispatcher gate orders
  • Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
  • Exceed customer service standards
  • Remove blankets and pillows and replace them with clean ones
  • Ensure all cleaning solvents are stored correctly after use
  • Ensure that all cleaning equipment is in working order and that all protective clothing is worn as instructed
  • Deposit all soiled linens into laundry bins
  • Adhere to Menzies uniform guidelines and code of conduct
  • Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures
  • Conduct physical search of empty interior and accessible exterior of the aircraft to detect prohibited articles and unlawful interferences that may jeopardize the security of the aircraft.
  • Follow all TSA, airline, local and/or federal security mandates regarding security and reporting any tampering and prohibited items.
  • Provide ramp guard services to ensure that only authorized personnel are servicing the aircraft.
  • Provide catering security offsite by fully inspecting catering truck interior and exterior to include galley carts, food trays, vehicle seats, under carriage and glove compartments.
  • Adhere to all safety policies, rules, and directives.
  • Adheres to company uniform and code of conduct. Abiding the Menzies Attendance policy.
  • Other duties as assigned

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

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