Departure Assist Agent

Menzies Aviation•Belgrade, MT

1d•Hybrid

About The Position

As a member of the Menzies Aviation Departure assist team, you will be responsible for cleaning of aircraft cabins safely and efficiently and for assisting and transporting airline passengers requiring assistance and/or wheelchair assistance. Some of the duties will include preparing cleaning solvents for use, vacuuming, sweeping, dusting, disinfecting of the aircraft cabin.

Requirements

Must be 18 years of age or older
Strong customer service skills
Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
Must be able to pass all pre-employment testing to include drug testing and a physical
Ability to proficiently read, write and speak English
Must be comfortable lifting 70 lbs repetitively
Must be able to obtain and maintain all required Airports and Custom badges/seals
Must be available and flexible to work variable shifts including weekends and holidays
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Nice To Haves

Previous cabin cleaning and/or Customer Service experience preferred

Responsibilities

Maintain a friendly and positive attitude and be attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns
Push wheelchair passengers to and from gates
Roll customer-occupied wheelchair safely down the jet bridge
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Exceed customer service standards
Remove blankets and pillows and replace them with clean ones
Ensure all cleaning solvents are stored correctly after use
Ensure that all cleaning equipment is in working order and that all protective clothing is worn as instructed
Deposit all soiled linens into laundry bins
Adhere to Menzies uniform guidelines and code of conduct
Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures
Conduct physical search of empty interior and accessible exterior of the aircraft to detect prohibited articles and unlawful interferences that may jeopardize the security of the aircraft.
Follow all TSA, airline, local and/or federal security mandates regarding security and reporting any tampering and prohibited items.
Provide ramp guard services to ensure that only authorized personnel are servicing the aircraft.
Provide catering security offsite by fully inspecting catering truck interior and exterior to include galley carts, food trays, vehicle seats, under carriage and glove compartments.
Adhere to all safety policies, rules, and directives.
Adheres to company uniform and code of conduct. Abiding the Menzies Attendance policy.
Other duties as assigned