Departmental Specialist 13 - Communications and Business Process Owner

State of Michigan • Lansing, MI

12d • Hybrid

About The Position

This position serves as the communications strategist and business process owner for the division and is solely responsible for all quality control, efficiency enhancement, process oversight, analysis, planning and statistical monitoring of process improvement for the division which has a significant impact on the office. This position is required to be the designated process specialist for operations as well as special projects. This position is also responsible for providing insight on policy issues as well as serving as a primary communicator between internal staff, State agency key contacts and management.

Requirements

• Possession of a bachelor's degree in any major.
• Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
• Must attach cover letter, resume, and OFFICIAL transcript to application.
• Official transcript must bear the college/university certification (e.g., seal, logo, watermark, and /or letterhead), Registrar's signature, and date.
• A transcript with these requirements, with the stamp "Issued to Student" is accepted as an official transcript.
• Proof of eligibility to work in the United States within three business days of beginning employment.
• Must complete hybrid work within Michigan.

Nice To Haves

• Equivalent combinations of nonprofessional experience, identified by the appointing authority and approved by Civil Service that are represented by subclass codes, will be accepted for classified, professional experience equivalent to the P11-level and above.
• The nonprofessional experience must be related to departmental programs and services that provide the required knowledge, skills, and abilities.
• Certain positions may be assigned subclass codes and individuals appointed must possess the required specialized experience.

Responsibilities

• Serves as the communications strategist and business process owner for the division.
• Responsible for all quality control, efficiency enhancement, process oversight, analysis, planning and statistical monitoring of process improvement for the division.
• Designated process specialist for operations as well as special projects.
• Provides insight on policy issues.
• Serves as a primary communicator between internal staff, State agency key contacts and management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level