Departmental Registrar /Optical Dispensary

Lighthouse Guild•New York, NY

About The Position

Lighthouse Guild is the leading not-for-profit healthcare organization dedicated to addressing and preventing vision loss. Our mission is to provide exceptional services that inspire people who are visually impaired to attain their goals. We provide coordinated care in eye health, vision rehabilitation, behavioral health, and related services. Our Diagnostic & Treatment Center Optical Dispensary, an eyeglass boutique, is seeking a Departmental Registrar to provide personalized, high-quality service to LGI customers through the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and related accessories. The successful candidate will also manage patient records, verify insurance, schedule appointments, and support smooth clinic operations, ensuring a welcoming and professional environment for patients and their families.

Requirements

High school diploma, AA degree preferred.
Two to three years of administrative experience in the healthcare/optical industry.
Experience with Medicaid/Medicare/3 rd Party eligibility and billing processes.
Computer knowledge, keyboard skills and familiarity with electronic record and billing systems.
Word, Excel & Internet knowledge.
Good organizational, interpersonal, verbal, written, and telephone skills.
Ability to show empathy to clients receiving services.
Bilingual Spanish.

Responsibilities

Obtains authorizations/referrals from healthcare insurance companies.
Checks eligibility of patients in Medicaid, Medicare, NYSCB, and commercial insurance companies.
Enters healthcare insurance information, patient demographics, and other information in electronic health record and billing systems (including Welligent, eClinicalWorks and successor systems and health insurance portals).
Maintain optical inventory and order supplies.
Assists with sales of frames and low vision equipment.
Accepts shipments of ordered prescriptions and forwards to the patients via mail systems.
Schedules appointments for patients in Electronic Health Record systems.
Follows up with patients who miss appointments to reschedule.
Prepares attendance sheets, daily statistics, timesheets, invoices, and transportation requests for clients.
Collects patient fees via cash and credit card systems.
Answers and screens incoming calls, relays telephone calls and email messages.
Provides information about Lighthouse Guild to patients, prospective patients and referral sources according to established policies.
Welcomes patients and family members as they arrive for appointments.
Assists with the Reception area as required.
Acts as backup and works collaboratively with other administrative support staff working in DTC and BH programs.
Assists in setting up office systems.
Assists providers with translation needs as requested.
Adheres to established agency and departmental policies and procedures.
Performs clinic clerical support functions as assigned, including generating correspondence to referring physicians and preparing other documents, as needed.
Performs other duties as assigned by Supervisors.