Departmental Quality Specialist, Lab

Orlando Health•Lakeland, FL

11d•Onsite

About The Position

The Departmental Quality Specialist coordinates a variety of advanced and highly complex departmental-level quality activities and projects. This role provides advanced consultation to departmental team members to optimize the use of information systems, recommends system usage improvements, and prepares the department for system upgrades or maintenance. The specialist also performs informal end-user system training, prepares complex custom reports, develops non-networked worksheets and databases using Microsoft Office tools, and participates in system implementation and troubleshooting as a subject matter expert. Additionally, the role supports end-users with system problems and requests, organizes system-level policy reviews, monitors system performance, and serves as the department's Safety representative. The specialist assists the Laboratory with regulatory compliance, maintains attendance and compliance with policies, understands core business practices, cross-trains team members, documents processes, provides on-call support, performs specimen collection and processing as needed, and plays an active role in the Lab Quality Improvement Program.

Requirements

Bachelor’s degree in healthcare or related field required.
Hold Nationally recognized certification (MT, ASCP, CLS or NCA) by the American Society of Clinical Pathologist (ASCP) eligible.
Five (5) years of laboratory experience.

Responsibilities

Provides advanced consultation to departmental team members to optimize use of information systems to include MediaLab, SharePoint, SWIFT, safety event reporting system, electronic temperature monitoring applications and others, as appropriate.
Recommends system usage improvements to enhance departmental workflow and efficiency.
Prepares the department for system upgrades or maintenance.
Performs occasional informal end user system training on various departmental specific applications.
Prepares a variety of complex to advanced custom reports using system vendor-supplied or supported exclusive of native SQL report writing tools.
Develops non-networked worksheets and databases using Microsoft Office tools, limited to purposes of individual user productivity improvement or departmental file-sharing.
Participates in system implementation, maintenance, complex troubleshooting, and complex problem resolution as a subject matter expert under the lead of or in conjunction with Information Services.
Supports end users regarding system problems, requests, and/or help as agreed upon with Information Services.
Organizes and coordinates system level policy reviews and revisions, both patient care and laboratory specific policies.
Monitors system performance and reports problems to Information Services for subsequent vendor follow-up if/as necessary.
Serves as the department's Safety representative and organizes activities, education and necessary subcommittees for safety.
Assists the Laboratory with maintaining and achieving compliance with regulatory requirements including Joint Commission and the College of American Pathologists.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Understands the core business practices of the department.
Cross-trains other team members as necessary to provide backup.
Documents processes and activities.
Provides on-call support as needed.
Perform Specimen collection procedures, specimen receiving, and processing as needed it.
Responsible for an active role in the Lab Quality Improvement Program.