Department Support Specialist-Kelsey Seybold Clinic: Main Campus

UnitedHealth Group•Houston, TX

3d•$20 - $36•Onsite

About The Position

Under the general direction of the Clinic Administrator, the Department Support Specialist II performs varied clerical and typing duties for Managing Physician, Department Chief or Associate Department Chief and management staff. This individual also analyzes eligibility media, utilizes various system applications for reporting purposes, and interprets multiple medical plan benefits to maximize accurate collections. The role emphasizes endorsing mutual respect amongst all members of the healthcare team, practicing positive guest/peer relationships, and working with others to promote an efficient and effective team. Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients. This position generally supports department chief/managing physicians. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or GED from an accredited program
Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture
3+ years general administrative experience and 2+ years medical insurance verification experience or experience scheduling operative procedures; OR 1+ years previous KSC experience in a position similar, but not limited to, DSS I, ASRs, Contact Center or Member Services reps, MAs/CMAs or Schedulers
Working knowledge of Microsoft Office/PC experience
IM Bills lead for department
Typing skills 40 WPM with 10 or fewer errors
Basic math ability
Alpha/Numeric Forms Entry

Nice To Haves

Ability to speak/understand Spanish
CPT/ICD coding
Typing skills 55 WPM with 5 or fewer errors
10 key by touch

Responsibilities

Analyzes eligibility media
Utilizes various system applications for reporting purposes
Interprets multiple medical plan benefits to maximize accurate collections
Endorses mutual respect amongst all members of the healthcare team
Practices positive guest/peer relationships and works with others to promote an efficient and effective team
Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients