Department Support Specialist I -Specialty- Kelsey Seybold Clinic - Springwoods Village

UnitedHealth Group•Spring, TX

4d•Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. Under the general direction of the Clinic Administrator, the Department Support Specialist I will perform a variety clerical and typing duties for physicians and management staff. This individual also: Analyzes eligibility media Utilizes various system applications for reporting purposes Interprets multiple medical plan benefits to maximize accurate collections Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction Endorses mutual respect amongst all members of the healthcare team Practices positive guest/peer relationships and works with others to promote an efficient and effective team Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients This position generally supports 1-5 physicians You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or GED from an accredited program
1+ years of general administrative experience and 6 months medical insurance verification experience or experience scheduling operative procedures; OR one year of previous KSC experience in a position similar, but not limited to, ASRs, Contact Center or Member Services reps, MAs/CMAs or Schedulers
Proficient knowledge of Microsoft Office
Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture

Nice To Haves

Billing/claims experience
CPT/ICD coding
Proven ability to speak/understand Spanish

Responsibilities

Perform a variety clerical and typing duties for physicians and management staff.
Analyze eligibility media.
Utilize various system applications for reporting purposes.
Interpret multiple medical plan benefits to maximize accurate collections.
Commit to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction.
Endorse mutual respect amongst all members of the healthcare team.
Practice positive guest/peer relationships and work with others to promote an efficient and effective team.
Demonstrate a positive attitude and understand how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients.