Department Specialist (in-office) - Midvale, Utah

Zions Bancorporation • Midvale, UT

9d • Onsite

About The Position

Procuity, a subsidiary of Zions Bancorporation, is a health care technology company focused on healthcare financial optimization. They provide a platform of tools and information to help pharmacies manage the 340B marketplace. Procuity's product, 340BDirect, aims to bring simplicity, order, and transparency to customers. The company emphasizes quality and works in close partnership with customers to solve business problems using innovative software solutions and professional guidance. The Department Specialist will provide staff support, administer departmental programs, handle customer service inquiries, assist colleagues, generate reports, gather data, perform clerical duties including data entry and audits, process customer payments and ACH transactions, reconcile accounts, maintain payment records, adhere to financial controls, and train other employees.

Requirements

• High School diploma or equivalent and some office, administrative, clerical or other directly related experience. A combination of education and experience may meet job requirements.
• Basic knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures.
• Good customer service and communication skills, both verbal and written.
• Good problem resolution skills.
• Must be accurate and detail oriented.
• Demonstrated proficiency in Microsoft Office applications, particularly Excel, with the ability to analyze transaction and operational data, perform reconciliations, prepare reports, research discrepancies, and maintain accurate records while adhering to established procedures and internal controls.

Nice To Haves

• Experience with payment processing, ACH transactions, account reconciliations, or related financial operations preferred.
• Strong attention to detail and understanding of internal controls and accuracy requirements.
• Ability to research, identify, and resolve discrepancies while maintaining confidentiality of sensitive financial information.

Responsibilities

• Provide a variety of staff support services to an organizational unit/department.
• Administer various programs, projects, and/or processes specific to the operating unit/department served.
• Provide customer service by answering customer questions and inquiries via phone and/or email.
• Assist others within and outside the department and/or company regarding issues related to the department.
• Be responsible for various departmental reports or reporting functions.
• Gather, research, and provide data or documents.
• Perform a variety of clerical duties, which may include data entry, review/audits, answering phone and email, maintaining reports and data.
• Assist in preparation and control of records, statistics, and reports regarding operations, etc.
• Process customer payments and ACH transactions in accordance with established procedures and internal controls.
• Reconcile customer accounts and payment activity, researching and resolving discrepancies as needed.
• Maintain accurate payment records and supporting documentation.
• Adhere to financial controls, security standards, and compliance requirements while handling customer funds and sensitive information.
• Train and assist other employees.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance
• Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training
• 15 days of Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them)
• 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match
• Profit Sharing
• competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED