Department Specialist II - Pharmacy System Support

Albertsons Companies • Boise, ID

10d • Onsite

About The Position

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

Requirements

• Proficient in the operations of EPS
• Problem solving skills
• Excellent verbal and written communication skills
• Familiar with Microsoft Office Tools such as Excel, Word, and Power Point
• Able to multi-task
• Must provide excellent customer service
• Should be able to type proficiently (greater than 40 words per minute)
• Must have a strong understanding of Pharmacy Operations
• Must have excellent listening skills

Nice To Haves

• High School diploma or equivalent.
• Licensed Pharmacy Technician.
• Certified Pharmacy Technician, tech specialist preferred, but not required.
• Knowledge of the EPS pharmacy application with a minimum of 2 years’ experience.

Responsibilities

• Performing Tier 2 business support to store teams running EPS.
• Acting as a liaison to IT support at both the Tier 2 and Tier 3 level.
• Testing EPS development releases.
• Participating in development releases as part of a project team.
• Performing user acceptance testing on EPS.
• Writing test plans.
• Answering EPS Procedural Questions.
• Troubleshooting Procedural questions vs. Software Errors.
• Performing Tier 2 Business support via direct store calls, call escalations from the Tier 1 service desk, and from other central support areas.
• Communicating with store teams regarding program enhancements.
• Performing testing on EPS release cycles.
• Supporting other central support areas on EPS functions.
• Demonstrating competence and desire to assist store teams on many operational issues.
• Handling projects with little to no direction.
• Handling negative feedback and turning it into a positive outcome.
• Demonstrating a willingness and ability to learn and develop strong EPS testing skills.
• Demonstrating a willingness and ability to learn how to effectively create comprehensive test plans that can be utilized by other team members.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED