Department Services Representative - Casual

Fairview Health Services•Linwood Township, MN

4d•Onsite

About The Position

The Department Service Representative provides a positive, professional, knowledgeable and welcoming presence for all aspects of the department. This position provides expert support functions for all aspects of the department including: clerical services, managing patient records, customer interactions, maintaining professional and well equipped facility, scheduling and check in processes, direct customer support via phone, electronic communication, and in person. The imaging assistant understands and incorporates established HIPAA and ROI policies and procedures in all aspects of their accountabilities.

Requirements

1 year experience in a customer service field

Nice To Haves

Radiology and computer experience and medical terminology
3 years experience as a receptionist or scheduler in a health care related field

Responsibilities

Represents the department in a positive and professional manner
Performs customer intake duties
Answers inquiries according to department standards and takes concise and accurate phone messages
Refers callers and visitors to appropriate individuals
Schedule and checks in patients
Communicates written and verbal information in a clear and concise manner
Protects confidentiality of highly protected health information while working in a highly visible environment
Orders and maintains office supplies
Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions
Maintains lobby appearance, customer equipment, and amenities
Scan orders, reports and other information
Prepares daily paperwork
Review schedule and resolve conflicts and/or schedule changes
Maintain up to date knowledge and proficiency with all information technology and radiology technologies
Burn CDs and maintains data on RIS
Files and retrieves film jackets and digitize analog films
Complete and organize law cases for release of information
Organize, maintain and updates the file system
Complete all computer functions in an efficient and correct manner
Verify patient identification on cd/ films released
Follow established policies and procedures for release of patient information
Requests previous studies for comparison
Uploads appropriate outside images to PACS
Accurately perform all information management processes
Respond to and complete all requests for information within established turnaround times
Assist with orienting and training of new personnel
Demonstrates proper technique in operating and maintaining all necessary equipment; Information Systems, phone systems, CD Burner, and office equipment.
Identify and actively perform problem solving processes for equipment to ensure all are in working order
Positively learns and adapts to new technology as it is introduced