Department Secretary - Wound Care

Cooper University Hospital•Cape May Court House, NJ

1d•Onsite

About The Position

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission. The Department Secretary serves as the first point of contact for patients and visitors, helping to create a welcoming and positive patient experience while managing daily front office operations. Working closely with the Program Manager and Nursing Staff, this role coordinates appointments, answers incoming phone calls, registers patients, verifies insurance coverage, and obtains prior authorizations. The Department Secretary also supports departmental operations through the management of superbills, coordination of special patient needs, the collection of performance improvement data, and various clerical needs.

Requirements

0-2 years of related experience preferred.
High School / GED required.

Responsibilities

Greet patients and visitors, answer incoming calls, and provide exceptional customer service using AIDET principles to ensure a positive patient experience.
Schedule appointments, coordinate patient flow, and complete accurate patient registration.
Verify insurance eligibility and benefits and obtain prior authorizations when required.
Assist with billing-related activities, including the preparation, processing, and management of superbills.
Maintain accurate patient records and ensure timely completion of clerical and administrative documentation.
Assist the Program Manager with the collection of performance improvement data.
Provide administrative support to the Wound Care team as needed, including but not limited to clerical, office, and customer service functions to promote efficient departmental operations.