Department Secretary - Women's Center - PRN

Mercy Cedar Rapids•Baltimore, MD

8d•Onsite

About The Position

This position supports Mercy's philosophy of patient centered care by supporting the department with general clerical office duties, typing, filing, preparing materials, etc. requiring good knowledge of hospital programs, policies and procedures. The role involves performing secretarial duties for the department, greeting and directing customers, patients, physicians, community leaders, trustees, general public, staff and visitors. It also includes scheduling meetings and appointments, answering phones and directing calls, typing reports and documents, filing, and ordering supplies. The position requires adherence to Mercy's safety guidelines and prompt reporting of any unsafe conditions. Specific duties for the Women's Center include printing daily schedules, completing diagnostic workups, transcribing orders, calling "no show" patients to reschedule, accepting and processing payments, calling end of day appointments, and handling daily outgoing letters and mail. Occasional Saturday mornings may be required.

Requirements

1+ years of secretarial experience reporting to a management level person required.
Proficient in Microsoft Office products.
Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Excellent public relations and human relations - exemplifies The Mercy Touch.
Excellent organizational and time management skills.
Critical thinking and attention to detail. Exhibits good judgement.
Handles confidential information with discretion and diplomacy.
Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.
Flexibility and dependability, works well with a wide variety of individuals and leadership styles.

Nice To Haves

High school diploma or equivalent preferred.
Post-high school secretarial training preferred.

Responsibilities

Performs secretarial duties for the department.
Greets and directs customers, patients, physicians, community leaders, trustees, general public, staff and visitors.
Schedules meetings and appointments.
Answers phones and directs calls to the appropriate area/ individual.
Types reports, minutes, various documents from copy or rough draft.
Files and orders supplies.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Prints daily schedules and checks for accuracy of accompanying orders.
Completes diagnostic workup ensuring accuracy of appointment and orders.
Transcribes orders from right fax and fax machine.
Calls “no show” patients and reschedules their appointments.
Accepts and processes payments for some appointments.
Calls end of day appointments.
Responsible for daily outgoing letters and mail.