DEPARTMENT SECRETARY

Horizon Health•Paris, IL

1d•$15 - $21•Onsite

About The Position

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors. Position Summary: Under the supervision the clinic nursing manager and according to established policies and procedures, performs a variety of clerical duties including answering phone calls, scheduling appointments and providing information to visitors and staff regarding office.

Requirements

High School Graduate or Equivalent
Current CPR Certification (or upon hire)
Basic clerical and computer skills
Excellent customer service skills are a requirement

Nice To Haves

At least one year of general office experience is preferred

Responsibilities

Serves as the receptionist for the unit - greets visitors, answers questions, and accepts deliveries, forwards same to appropriate patient or staff member.
Assists the nurses in activities including, but not limited to: Registration, verifying identification, obtain medical history, enter orders correctly, schedules appointments, makes referrals, completed prior authorizations and other duties as appropriate.
Takes appropriate action according to established procedures for addressing patient requests.
Contacts other hospital departments to request and obtain supplies, services, and schedule appointments (ie; Laboratory, Central Supply, Radiology, etc.).
Answering calls, taking messages and advising nurse of needs beyond scope of position.
Follows up on customer complaints as quickly as possible by identifying steps to correct problem, communicating with RN and or manager, implementing plan, and providing feedback to customer.to appropriate clinical personnel.
The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.